That is the point of this message. The user is sending electronic claims. They are not using paper claims but the system still puts these notes in the patient’s chart as though they are sending paper claims. That is the first confusing fact. Next confusing fact is that the old post that was shared, the code has not changed, it never shows the secondary billing action message. This section has been pushed along in the code base but not updated to function properly.
I do believe that the batch files are listed in the history. So, batch files would suggest electronic claims to me. I am in this section because some users are asking me to fix these things. There is a high learning curve for me to get up to speed enough to even mess with editing this code.
In a conversation with a user yesterday, he said he could not believe no one else has seen this issue. He couldn’t find any reports of the issue. I am posting the issue so that others may know.
I do hope to address this and fix the claim transaction history so that it accurately reflects what has been done.
I just want to put in here the I know you have put in a lot of work on the billing suite. I appreciate all you have done to move this section forward. It is a lot of work and sometimes very little thanks or reward for the hours spent writing code.
In reviewing the help file and knowing that the biller is new. They may be clicking the needs secondary on the manual side that is queueing the claim for billing again even though it has been paid by both primary and secondary insurance.
It would be helpful to have the history show that the claim went out to the secondary or some action was taken with the secondary insurance.