Project - Integrate Telehealth

OpenEMR Development
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#62

@murugappan Did you follow the instructions for the module here https://www.open-emr.org/wiki/index.php/OpenEMR_Modules#Lifemesh_Telehealth_Module?

Are you using the Coupon code LIFEMESH99 (in all caps)?
Will you please provide a print screen of the error, and the URL?

#63

Hi,

Thank you so much for the help. Things worked after the following events:

(1) Initially, after receiving the coupon, I went to the Lifemesh website and tried the subscribe button and it would not accept the coupon. I tried multiple times, 5 i think.

subscribe
subscribe1090×662 15.8 KB

(2) Odd part is, it showing 4 subscriptions in my order(??).

(3) Then after your last reply, i tried to subscribe using the OpenEMR module and this time it was successful. This is what i got:

Billing
Billing939×430 12.1 KB

(4) I was able to enable the module successfully.

Now i have the following questions:

(1) Why am i having 4 pending (I guess one was taken up by the coupon) subscriptions in my order? When i view the cart it is empty. How do i get rid of these items in the order?
(2) When i subscribed using the module, it requested for my credit card info and i provided the details. I notice after subscription it says my next billing is on 2021-11-21.
(3) Does it mean after this date, it will auto renew the subscription using my card information? If it does, the how do i cancel the auto renewal?

Appreciate your advice. Thank you.

#64

Hi @murugappan,

Sorry to hear you had some trouble trying to register for the subscription. I can confirm from our side that you only have one active subscription. The other 4 can be cleared from the cart if they’re still there.

You’re assumption is correct in that you will be billed on a monthly basis after a month has passed since your registration as indicated in the “Billing Cycle Ends” field in your account summary page.

Should you wish to cancel the auto-renew on your subscription, scroll down in the account summary page and you should find a button that will allow you cancel your subscription. Your account status will change to “Not Active”, but you can still use our Telehealth subscription service for the next 30 days.

If you wish to resume your subscription after canceling the auto renew option, you will have the option to do so within the account summary page.

Please let us know if there’s anything else we can help you with.

Have a nice day and enjoy the weekend!

Thanks,
Lifemesh Support

#65

Hi,

Thank you so much for the advise.

#66

Hi OpenEMR,

With the holidays quickly approaching, we want to give the community a holiday special by making it even easier to get started with Telehealth. Our new pricing now starts at $9.99 per month and $1.00 for every session served by our Telehealth service in a billing month.

Why this pricing change?

First, we’re no longer charging by 20-minute blocks. Instead, you’ll be charged on a per-session basis. Whether the session is 20 minutes or 40 minutes long, the cost for that session remains the same to you. This provides you more price transparency to your monthly Telehealth costs by simply forecasting the number of Telehealth sessions you anticipate to schedule each month.

Second, it won’t cost you $99 USD/month just to get started anymore. Now, with a starting price of $9.99 each month, you can take the time to incorporate Telehealth appointments in your scheduling workflows.

The new pricing model is effective immediately, so you can get started today. If you’re not sure how to start, please follow the instructions here in the Wiki:

https://www.open-emr.org/wiki/index.php/OpenEMR_Modules

Cheers,
Lifemesh.ai

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