After upgrade to latest Version Number: v5.0.1 (6), we experiencing the problem with medicare claims, submitted with diabetes icd 10 codes.
Rejections -
N253 - Missing/Incomplete/Invalid attending provider primary identifier
N324 - Missing/Incomplete/Invalid last seen/visit day
We had this problem before, but our clearing house Office Ally did mapping for us, and we had no problems for last three years. We just tipped DLS 02/15/2019 in Additional Notes in Miscellaneous Billing Options for HCFA-1500 section, and all sections of claim was field with requested information.
After upgrade, the problem started again, and we contacted Office Ally to help with mapping. But they recommended to try resolve the problem in Open EMR site.
In Miscellaneous Billing Options section , there is box 15, where we can show last seen date by the primary provider, but in box 17 Provider Qualifier, when we selecting referring provider, its not showing in claim and also no chance to select in Box 17 provider selection.
Please let me know how to resolve this problem.