Major Help needed in offsite patient portal setup

OpenEMR Development
#1

arnabnaha wrote on Saturday, October 26, 2013:

Hi…
I reinstalled the openemr server in my new windows 8.1 machine running xampp 1.8.0…Now, I created a brand new profile for the offsite patient portal with e new provider ID, User name and password. I wrote those credetials in Administration->Portal. The portal connects fine and shows the settings…but there are a few problems:

  1. when I go to mydocsportal.com and enter the provider ID, it tells me that " THERE IS NO CNNECTION WITH THIS SITE" why is it so???

  2. When i go to Portal Activity->Chck Conn tab, instead of howing connection success, it shows the following in red.:-

  1. Check Offsite UserName And Password Stored In Administration->Globals->Portal
  2. Enable soap extenion in php.ini file
  3. Check Your Domain Name Or IP Address (OpenEMR should host in a static IP Or Dedicated Domain Name. Patient Portal Not Support localhost or internal IP)
  4. Check your site ID(Patient portal registed site folder and openemr site folder should be same.)
  1. I have installed the openVPN client,and followed the instruction in the pdf file for setting up vpn in emr server a given by zh health care in the wiki, but the vpn client constntly shows connecting and nothing really happens…

Please help me fix this patient portal issue…I dont want to use VPN or anything…Give me back my old nice offsite patient portal which was easier and cleaner to setup…Please…!!!

#2

zhhealthcare wrote on Saturday, October 26, 2013:

HI,

Can you check please the link in GLOBALS->Portal->Offsite Patient Portal Site Address. If its https://ssh.mydocsportal.com, change it to http://mydocsportal.com, so that you can connect to the old system.

Offsite Patient Portal Site Address: https://mydocsportal.com/provider.php
Offsite Patient Portal Site Address (Patient Link): https://mydocsportal.com/

Thanks & Regards
ZH HealthCare

#3

yehster wrote on Saturday, October 26, 2013:

Seems like a very complicated task to setup the offsite portal securely.

I don’t really have any experience with it, but with the Static IP requirement, how are you handling the change from your old machine to your new machine? Does the new machine have the same public static IP as the old one? Are there firewall or port forwarding settings that need to be updated?

#4

zhhealthcare wrote on Saturday, October 26, 2013:

You need to setup VPN in you EMR server with the certificate we provide you after completing the registration process. Otherwise, the Portal will not be able to connect to your EMR. For existing users, the connectivity will be done in the old way, using static IP.
Were you able to connect to the Portal successfully?

Thanks & Regards
ZH HealthCare

#5

bradymiller wrote on Sunday, October 27, 2013:

Hi,

To clarify then, I should likely not be recommending to change prepend the paths with ssh. in the patch instructions in step 3???
http://www.open-emr.org/wiki/index.php/OpenEMR_Patches

Also, please place the details/instructions of this here:
http://www.open-emr.org/wiki/index.php/Patient_Portal#Instructions_2
http://www.open-emr.org/wiki/index.php/Patient_Portal#VPN_Security_Configuration
(when there, then will redirect users to this from the patch instructions; it sounds like using ssh. prepend will do vpn and not doing this will use static ip???)

-brady
OpenEMR

#6

arnabnaha wrote on Tuesday, October 29, 2013:

Hi…All
I changed the path URL by removing the ssh from it as directed by zh healthcare but it constatntly throws an error that INVALID USERNAME AND/OR PASSWORD, inspite of providing the correct password. Also,I tried creating a new profile for the clinic, the authentication password was not sent to my inbox but after changing the URL back to ssh one, the password was srent to my inbox…Please help me with it…I dont wanna setup the VPN…or If I have to…please help me set up with it…giving clear instructions…

Kevin, I changed my PC and I have a dynamic IP address, I make it static using dyndns.org

#7

zhhealthcare wrote on Tuesday, October 29, 2013:

The instruction for setting up VPN is in the attached file.use https://ssh.mydocsportal.com. We are in the process of shifting mydocsportal.com to the VPN.

Regards
Eldho

#8

arnabnaha wrote on Tuesday, October 29, 2013:

can you please give me the link ofthe vpn client…may be i am not using the correct one…

#9

arnabnaha wrote on Tuesday, October 29, 2013:

Kindly keep both ways of connection…old as well as the new VPN one…VPN is cumbersome and really causing problems…right now i have no connectivity with the portal…neither my patients…this is bad…please keep the old portal format intact…its a request

#10

yehster wrote on Tuesday, October 29, 2013:

Kindly keep both ways of connection…old as well as the new VPN one…VPN is cumbersome and really causing problems…right now i have no connectivity with the portal…neither my patients…this is bad…please keep the old portal format intact…its a request

Dr. Naha’s request is one reason why I dislike the Third Party Portal. Although it is “Free” as in “Free Beer” it locks users in to ZH’s way of doing things and in my mind is not in the proper spirit of Open Source development. Dr. Naha is at the mercy of ZH’s development cycle.

#11

sunsetsystems wrote on Tuesday, October 29, 2013:

Kevin, I think more portal solutions will come along that are a better fit for open source ideals. I hear you but in the meantime we can’t fault ZH for providing a useful free service. They are entitled to their business model as long as it complies with the license.

Rod
http://www.sunsetsystems.com/

#12

yehster wrote on Tuesday, October 29, 2013:

I am not convinced that ZH is fully compliant with the license though.

#13

sunsetsystems wrote on Tuesday, October 29, 2013:

OK, suggest you post your points about that to the ad hoc group list as it’s a whole different discussion from the one in this thread. Thanks.

Rod
http://www.sunsetsystems.com/

#14

zhhealthcare wrote on Tuesday, October 29, 2013:

Arnab,

I apologize for not checking with you earlier. Have your issues been resolved yet? If not, please let me know and I will get on to it ASAP.

The code was reviewed and tested and it works(worked) in the Community version. So there might be something unique about your set up or some other patch broke it. Whichever the reason we will fix it.

Shameem

#15

zhhealthcare wrote on Tuesday, October 29, 2013:

Oh, by the way, the VPN method was opted because a) it is substantially more secure, and b) People can use it without a static IP. Both of these features are highly desirable. We would not recommend keeping both going forward for obvious reasons. We could organize a webinar or even a one to one session to demonstrate how to set this up.

#16

arnabnaha wrote on Wednesday, October 30, 2013:

Thanks shameem…its not working…please fix it…I am on team viewer…i can give my credentials to you…help me please…

#17

bradymiller wrote on Wednesday, October 30, 2013:

Agree with Rod. Goal of this thread is to fix the current problem, not torpedo the entire offsite portal (which happens to be maintained and free). If your inclined, suggest discussing this on the ad-hoc group mailing list or the weekly conference.
-brady
OpenEMR

#18

zhhealthcare wrote on Wednesday, October 30, 2013:

Arnab
Eldho has contacted you directly and will post the issue here on the forum once it is fixed.

Also, I want to thank you for your efforts in testing and using the site

Regards
Shameem

#19

zhopenemr wrote on Wednesday, October 30, 2013:

Update:

Dr. Naha’s issue arose due to the VPN setup. The issue was with the windows firewall blocking inbound connections. Adding an exception resolved this.

His portal access is now setup and working smooth.

Hope this will be helpful to other users as well.

Thanks and regards

#20

arnabnaha wrote on Wednesday, October 30, 2013:

Thank u ZH Healthcare for the immense help…Thank u shameem, Jacob and Eldho…U guys rock