Major Help needed in offsite patient portal setup

OpenEMR Development
#21

vikrant19 wrote on Thursday, July 24, 2014:

Hi Can any one guide me with steps involved how Configure the VPN client in the EMR server (like in which folder and location). Tried many suggestions still I am getting same following. Please help i got stucked

  1. Check Offsite UserName And Password Stored In Administration->Globals->Portal
  2. Enable soap extenion in php.ini file
  3. Check Your Domain Name Or IP Address (OpenEMR should host in a static IP Or Dedicated Domain Name. Patient Portal Not Support localhost or internal IP)
  4. Check your site ID(Patient portal registed site folder and openemr site folder should be same.)
#22

fsgl wrote on Thursday, July 24, 2014:

VPN configuration.

We assume that no firewall is blocking the connection.

#23

vikrant19 wrote on Thursday, July 24, 2014:

Yes i have checked that no firewall is blocking the connection. But not sure where the problem is

#24

eldhoc wrote on Thursday, July 24, 2014:

Please see the attached documentation

On Thu, Jul 24, 2014 at 10:25 PM, Vikrant Chaudhary vikrant19@users.sf.net
wrote:

Yes i have checked that no firewall is blocking the connection. But not
sure where the problem is

Major Help needed in offsite patient portal setup…
https://sourceforge.net/p/openemr/discussion/202506/thread/52e57fc5/?limit=25#e739

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#25

cmswest wrote on Thursday, July 24, 2014:

are you windows or linux?

not to regress but could the isp have a firewall that is out of your control?

are you able to telnet into the host with the openvpn port # ?

#26

vikrant19 wrote on Thursday, July 24, 2014:

I have following questions which need to be answered.

  1. How to install openVPN on server. i.e which folder & how?
  2. Right now as per document shared you I am trying to install openVPN on windows laptop. Even after successful installation of openVPN i m not able to see right screens. Kindly check attached doc once for more details.
  3. Is there any other work around by which I can make it work with out openVPN or how to do with this
#27

fsgl wrote on Thursday, July 24, 2014:

Comparing the 2 sets of documents, it appears that you should stay in the Access tab for the entire setup.

Per Eldho’s instructions, step 2 would have you choose “local file” & click “import”. Step 3 said that win-client.ovpn should appear in Windows Explorer.

Unless an icon for the file appears under the Access tab, there will be no connection despite successful install of the client.

#28

vikrant19 wrote on Friday, July 25, 2014:

agreed with your suggestion fsgl… but I am not see those screens (Image 1 & 3 for yours) . Any how now I am able to connect via openvpn using the config file shared by zhhealthcare. Kindly check attached screenshot it clearly shows i am connected to VPN still i m not able to access zhhealthcare patient portal. Why i can’t see those screens (Image 1 & 3 for yours)…

Still my one question is unanswered can any one reply on this. Do i need to do some change or setup in server as well to make it work. FYI I am hosting OPENEMR on godaddy in case any change/installation required on server how to do that kindly guide me.

Guys please help me to resolve this issue.

#29

eldhoc wrote on Friday, July 25, 2014:

Hi,

There is no connection established to mydocsportal.com. There is no reply
for pinging to your server. If you are using shared hosting there may not
be enough privileges . Is you are hosting on cloud server with admin
privileges?
Also please check whether windows firewall is blocking this connection.

Regards
Eldho

On Fri, Jul 25, 2014 at 12:48 PM, Vikrant Chaudhary vikrant19@users.sf.net
wrote:

agreed with your suggestion fsgl… but I am not see those screens (Image
1 & 3 for yours) . Any how now I am able to connect via openvpn using the
config file shared by zhhealthcare. Kindly check attached screenshot it
clearly shows i am connected to VPN still i m not able to access
zhhealthcare patient portal. Why i can’t see those screens (Image 1 & 3 for
yours)…

Still my one question is unanswered can any one reply on this. Do i need
to do some change or setup in server as well to make it work. FYI I am
hosting OPENEMR on godaddy in case any change/installation required on
server how to do that kindly guide me.

Guys please help me to resolve this issue.

Attachment: Screenshot.png (34.7 kB; image/png)

Major Help needed in offsite patient portal setup…
https://sourceforge.net/p/openemr/discussion/202506/thread/52e57fc5/?limit=25&page=1#de21

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https://sourceforge.net/p/openemr/discussion/202506/

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#30

fsgl wrote on Friday, July 25, 2014:

Assuming:

  1. You have the same administrator privilege as if OpenEMR is unhosted.
  2. You made an exception to the Windows firewall in all possible places.
  3. GoDaddy does not have a firewall for your account.
    Try uninstall & re-install of OpenVPN. Any sighting of 1.png?

Things are complicated by hosting OpenEMR. Consider calling GoDaddy Support for more suggestions or reading through their Help pages.

#31

drlong wrote on Thursday, August 28, 2014:

I am having the exact same issue as Vikrant.

It appears as though OpenVPN is no longer packaged in to a Desktop Client (d/t Heartbleed security vulnerability), and the previous download page redirects to a different program version–which makes some of the previous image based setup tutorials no longer valid.

I too am able to correctly install the new version of OpenVPN, but am unable to connect it to OpenEMR. I have the same error even with my firewall disabled.

Have you made any headway on this Vikrant?

#32

fsgl wrote on Thursday, August 28, 2014:

  1. Are you on 4.1.2 & patched at least to 2?
  2. Have you registered with ZH?
  3. If Linux, see this.
  4. If Windows, just downloaded from this page without difficulty or re-direct.
  5. Which operating system?
  6. Hosted?
#33

drlong wrote on Wednesday, September 03, 2014:

Hello fsgl, thank you for your reply.

  1. v 4.1.2(7)
  2. I am registered with ZH
  3. Windows 7 Professional
  4. I am hosting with localhost, and have outside access via a Dynamic DNS
#34

fsgl wrote on Wednesday, September 03, 2014:

Assuming that your device is 64 bit, what happened when you downloaded from above link & double clicked on .exe file shown in attachment?

Provide screenshots.

#35

2 posts were split to a new topic: Offiste Portal Connection Problem 5.0.1(6)

#36