I received this today from my billers:
I am printing up the month end report and the A/R report. I noticed that there is almost nothing on the insurance A/R report. Was there a system update? It looks as though all of the balances that are billed out to the insurances are now assigned to the patient as their responsibility. The A/R report only shows the most recent claims that have been billed. I will hold off on printing the patient statements for the time being. Hopefully there is a quick and easy remedy for this.
Anybody know why this would happen?