VoIP in openemr?

Day-to-Day Users
#1

Hello,

Please suggest me steps or guidelines to integrate VoIP in openemr. I just want my clients to call standard short number like 1010 which would be attend by service providers receive calls and answer the calls, call waiting, call transfer, call recording and data management from the same control panel.

It functions like a call centre. How to integrate VoIP in openemr. Do we need PBX to implement this ??

Thanks,
Rekha

#2

Hi Rekha,
Is your intent to develop and integrate an API to accomplish this?
Most VoIP providers have all the features you mentioned, so it could be possible.
We’re using Linux/Ubuntu and Ring Central is our VoIP provider who provides the app we use but it’s not integrated into OpenEMR. We would love to have an API that provides even a simple outgoing call function that lets you click an icon on dashboard to call the patient.

#3

@deldev,

I have implemented VOIP into OpenEMR for one my client. Please let me know if you want to implement this feature in openemr.

Thanks,
Nilesh

#4

Do you use free VoIP service or paid one?

#5

RC already has the API to manage all VOIP type functions. For example, if RC app can do it, most likely those methods are available from API.
Be aware, doing just the call management can get heady and why reinvent the wheel

#6

@sjpadgett I have implemented the ring center one only. Outside OpenEMR have using FreeSwitch completed call center. But OpenEMR I have used RC

#7

Hello David,

I am also looking to do something like that an api to receive and make calls to the patients. Currently in use of Yeastar (VoIP Gateway for Telephone, Fax, GSM, E1/T1/PRI, BRI, PSTN | Yeastar) but they have no API to integrate in the website.

As per the previous documentation I read about Maviq voip service which is in openemr/library/maviq_phone_api.php.

Did anybody used this before? please let me know.

Thanks,
Rekha