I am an employee of a medical nonprofit using the free ehr Phyaura. With the most recent updates, I am no longer able to view scanned PDF files on my Acer Chromebook. (We have considered purchasing more Chromebooks, since they are small, cheap and light, and work well in our mobile setting). I am able to view PDFs that were created prior to the last 2-3 weeks, but not the most recent ones. All the PCs in use had to be updated to the most recent version of Adobe Reader to be able to view the recent PDFs, but that is not an option for the Chromebook, since it uses it’s own native plug-in. I’ve tried all the alternate PDF viewers offered in the Google Play store for the Chromebook, and none of them can view the new scanned PDFs. The PDFs are also no longer viewable in iOS devices. Something in the ehr software changed related to scanning/uploading PDFs in the last few weeks. Any suggestions?
If PhyAura can’t help you, next question is where is your Server with the Software located?
To add a field with the choice of a couple of years should not be a big problem.
If you have administration rights you can do the following:
Administration => Layouts => Demographics => Scroll down to Choices and add a text field 4 wide column 1 label 1 as can be found till next reset of the Demo:
Phill Belford signed in the year 2014. You could also make a date field with a more exact date and hour etc… hope this solves your problem.
Thanks. All I’m trying to do at this point is VIEW PDFs, i.e. lab results, etc. I don’t need to edit them. I can view older PDFs that were scanned into the EHR previous to 3 weeks ago. Some sort of update was installed in Phyaura recently that keeps me from viewing PDFs scanned and uploaded within the last 3 weeks. I have considered switching to Linux. Not much of a geek, though. .jpegs are not an option, apparently.
New Androids , including my Samsung can not download PDF (or view them)
form OpenEMR, though it works fine from other sites. This is very likely a
mime-type issue with the downloader in OpenEMR.
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I am using Chrome browser, the only browser available on a Chromebook. It uses it’s own PDF reader, and there is no Adobe Reader ap for Chrome os. There are other extension in the Google Play store for Chrome OS, but they don’t open the recent PDFs either.
I’m posting from an Acer C710-2847. Nice for traveling, but very limited if the task is more complex than surfing the Web.
Sounds like your practice does not have much control over Phyaura. Probably will need to pay professional support to fix the problem.
If someone in the office is up to changing the operating system to Linux, here is the LM tutorial & the Ubuntu how-to. Be certain to backup & know how to restore the Chrome OS in case of trouble.
It’s unfortunate that the folks in charge did not install OpenEMR on the server initially & purchased a bunch of little Windows netbooks for conversion to Linux Mint.
Thanks for everyone’s comments. According to the tech support guy at Google, the new PDFs are probably specific to Adobe Reader (and won’t open in anything but Adobe Reader). It looks like Adobe no longer makes reader software for Linux, correct?
…and this is a new version of Adobe Reader that’s required. The PCs at the office could only open the newer scanned files if they updated their version of Adobe Reader. I can open it within Adobe Reader on my Mac, but not within their Preview ap.
I was able to reproduce your issue in Windows using that PDF you attached. I disabled the Adobe plugin so that Chrome would use it’s native PDF viewer. It would not render in Chrome, but it would in Adobe reader.
I’ve never looked at OpenEMR’s scan support, so the following may be wildly inaccurate:
Most likely the scanned document has already been converted to a PDF before being uploaded to the EHR. Therefore, I doubt that the EHR is the cause, but rather something in your scanner/pdf creation setup. To verify, I would try to grab one of the PDFs before it has been uploaded, and see if it can be viewed.