Situation
Trying to login to patient portal. The portal and patient have been enabled for portal access and have set the credentials also. However, when tried to login, getting following message: “Something went wrong, Please try again”
OpenEMR Version
I’m using OpenEMR version 6.1.0
Browser:
I’m using: Safari, Chrome
Operating System
I’m using: Ubuntu 20.0.4
Logs
http error log: Undefined index: authUser in /var/www/html/openemr/portal/lib/appsql.class.php on line 202
I am not sure if this error is associated with this issue.
just created credentials for Wanda (you have to use a different browser for the portal if you’re logged into the EMR at the same time, say firefox for the emr and that non-free google browser for the portal )
I also turned off the global requiring the username on the portal login that’s named Enforce E-Mail in Portal Log On Dialog
Make sure patient has email for trusted and contact to be safe. Also ensure allow email is yes.
Assume you create credentials from demographics so make sure you save in the popup. Some folks forget and just grab the credentials but main thing is patient email.
In my local setup for 1 of an existing patient when creating Patient Portal access I am able to update their email address for Trusted Email and Contact email under Demographics, then save the details. Revisiting Demographics to update the Allow Patient Portal and Allow Email under Choices to Yes allows to create/reset credentials but it doesn’t show the Login user name.
Kindly check the screenshot attached. However, this worked for another patient where I followed same steps to first update contact and then Choices, then creating credentials.