Something went wrong. Recommend contacting the clinic

Support
1

Situation
Describe your problem here

I have activated the patient portal for my application but when i try to register a new patient after inputting the details i get the error :Something went wrong. Recommend contacting the clinic. I have configured the notification portion of the portal with the correct info but i get this error during patient email verification.

OpenEMR Version
I’m using OpenEMR version
7.0.2
Browser:
I’m using:
Microsoft edge

Operating System
I’m using:
Windows 11

Search
Did you search the forum for similar questions?
Yes
Logs
Did you check the logs?
Was there anything pertinent in them?
Please paste them here (surround with three backticks (```) for readability.
You can also turn on User Debugging under Administration->Globals->Logging User Debugging Options=>All

2

Have you applied Patch 2 for Version 7.0.2 ? There are some patient portal updates and bug fixes included in that patch that may be relevant.
Otherwise, you’ll need to find your error log and examine the output there that corresponds with the attempted portal activity.

3

Yes i have even applied the 3rd patch, the issue is i am able to get to the portal using the server IP/openemr/portal but when i use the domain name/openemr/portal it fails.

4

If it works using the IP, but not a domain name/URL, then that’s indicative of a problem with the Apache2 site setup. Those issues are much easier to resolve on a proper Linux back end than with XAMPP on Windows, but you’re still going to want to look at the error log for the web server to start tracking down why it doesn’t answer those requests. Verify your virtual host configuration files first, then work your way down from there.