Okay this works as designed. For providers available in To list pulldown we need to be able to forward or send message to any auth provider. In the portal however only portal auth users are available.
I get the point concerning selecting providers or patients i.e. contact list, as designed, is really not great for usability so the dropdown needs a search or select2.
Concerning Reply and Forward the icons are correct but I guess confusing.
I’ll probably stick the reply button with the forward button and label.
Patients aren’t allowed to forward but can send images in message.
Usually the way dashboard should work is one or two admins review actions and dispatch to necessary clinician or possibly resolve themselves.
I just don’t know how long it will take me to do the improvements but if you are doing the documentation(thank you btw!) I’ll make it a priority.
Hope I covered what you need @htuck