I’m writing up some wiki docs on the most excellent portal and noticed a couple things that made me think might lead to some confusion or avoidable errors.
When one is using Secure Messaging (Miscellaneous/ Portal Dashboard/ Mail) and gets a message from the portal, replying to it brings a popup labeled ‘Forward Message’, rather than ‘Reply’.
Then, in the ‘To:’ dropdown, it appears that all staff and all patients are listed. Not limited to the portal- authorized staff, or the original sender of the email.
Am I seeing that right?
I’d be afraid that even in a medium sized practice that list would get pretty huge and make it really easy to mis- select the recipient. And the ‘Forward’ label on the ‘Reply’ panel made me do a double- take— did I accidentally click the Forward button?