Our billing person is starting to pull her hair out. We have several months of billing with an insurance company that keeps getting paid by the wrong (and lower) fee schedules. We keep bringing this to their attention and they reprocess the claims. The biller prints the EOB (EDI/ERA is another headache - not an OpenEMR problem) and proceeds to hand enter what is amounting to hundreds of claims now. She enter batch payments and enters all the information but then there is nowhere to reverse the write-off (Billed Amount - Allowable Amount) on the batch form so she has to go into each patient account individually to reverse this amount.
Is there another way to do this (besides EDI/ERA)? or is this a feature request?