Recall Board Shows Blank

Hello all,

I am currently having an issue on the Recall Board. The screen is blank.
The only error in the logs relates to

[30-Jun-2025 11:08:48] OpenEMR Error: Decryption failed HMAC Authentication!
Possibly Config Password or Token. Error Call Stack:
#0 /home/openemr/public_html/src/Common/Crypto/CryptoGen.php (106): OpenEMR\Common\Crypto\CryptoGen->coreDecrypt()
#1 /home/openemr/public_html/interface/modules/custom_modules/oe-module-faxsms/src/Controller/AppDispatch.php (522): OpenEMR\Common\Crypto\CryptoGen->decryptStandard()
#2 /home/openemr/public_html/interface/modules/custom_modules/oe-module-faxsms/src/Controller/TwilioSMSClient.php (75): OpenEMR\Modules\FaxSMS\Controller\AppDispatch->getSetup()
#3 /home/openemr/public_html/interface/modules/custom_modules/oe-module-faxsms/src/Controller/TwilioSMSClient.php (48): OpenEMR\Modules\FaxSMS\Controller\TwilioSMSClient->getCredentials()
#4 /home/openemr/public_html/interface/modules/custom_modules/oe-module-faxsms/src/Controller/AppDispatch.php (228): OpenEMR\Modules\FaxSMS\Controller\TwilioSMSClient->__construct()
#5 /home/openemr/public_html/interface/modules/custom_modules/oe-module-faxsms/src/Controller/AppDispatch.php (179): OpenEMR\Modules\FaxSMS\Controller\AppDispatch::getServiceInstance()
#6 /home/openemr/public_html/library/dated_reminder_functions.php (37): OpenEMR\Modules\FaxSMS\Controller\AppDispatch::getApiService()
#7 /home/openemr/public_html/library/ajax/dated_reminders_counter.php (44): GetServiceOtherCounts()

No errors in the browser console
The recall board filters does not show.

I tried debugging and i realized that there is a function called recall_board_process which is not returning anything.

I am running on Almalinux
Using Google Chrome browser.
This used to work before but not anymore.

@kkappiah sounds like you found your first clue. Did you follow up with the empty method/function? The error long has nothing to do with the flow board. Is this a native flow board?
Can you post a screenshot? It’s kind of like giving a doctor and xRay to see if we can diagnose the issue with you.

@juggernautsei

Unfortunately, I didn’t go down further with the empty method.

Please see the screenshot below

Why? It should be /home/public_html/openemr/…

Its a cpanel path
/home/username/public_html

1 Like

I think i finally cracked it.

the issue was with this variable $who which originally contains an array in the path /openemr/library/MedEx/API.php

line 2294

Changed that to $who_name and that fixed the issue.

Thanks for your help

1 Like