I tried to test the portal for self registering and there were 2 hiccups:
1- when an email exists in the db for another patient ( Likely family member since they may share phone numbers and email addresses) it gives an error and prompts patient to call office….How to negate that?..…In this area why no emphasis on record ID number like any relational db ? or am I missing something and I did not understand, I worked before on solutions in FileMaker Pro and I know that a record number is unique to every record created and it is the one that defines it, even if I delete a record that number goes from the next one… So if I create a new patient1 it gets tagged with 000000001, and patient2 000000002, then if I delete patient2 and create patient3 it gets 000000003 and the ID for patient2 cannot be used again, that will minimize duplicates significantly and you still keep checking 3 modifiers but the ID of the record is the one number that defines it…here I noticed the ID number changes with deleted and created records…is there any rational behind that I am missing?
2- if patient is cash and does not have insurance and I get to the insurance step and put “Self” it continues with the steps but when I finish the last step it gives an error yet it does get the info in the db…also what do I need to do to negate it since patient will think it did not go through and will definitely call to know…minimizing calls with auto registering is an objective.