Situation
I am new to openemr. I created a couple of test patients. used for few days. Suddenly the patients details are not shown on the patients’ list but still could open the patient by clicking on the line. I created a new patient Charles which seems to show normally .
Do you have screenshots of what is shown when you go into the patient charts? Exactly which version of 5 are you using (go to “About”)? I noticed that you are using a Mac … there isn’t a MacOS version of OpenEMR (on what operating system … Windows, Linux, Amazon AWS Ubuntu instance such as Express or Standard, or some kind of virtual Linux running on a MacOS machine was OpenEMR originally installed on … i.e., what operating system is your WebServer on?).
–Ralf
Thanks for your help Ralf . However, reentering random names did not really help. My greatt concerns, If these were real patients and all patients demographic are not shown, this would have been a disaster and critical unrecoverable event without backup. Best wishes
hany
Can you reproduce the problem (and explain the steps in detail)? I do not have any problems losing patient information with this system. This has been the most reliable EMR that I have ever worked with … in part because I can control it and make sure that everything is working correctly. I also am aware of what information has been posted to the database, and I save it frequently. If you do not post the data frequently and your browser loses connection with the web server you will lose whatever you have not posted yet.
–Ralf
Certainly. If you want to use this system, you will need to make sure that whatever web server you choose to use … it must be reliable and backed up frequently (I do daily backups, but you might need more frequent backups). Also, if I was responsible for the system of an organization with a large amount of EMR data, I would also use redundant systems in different regions to make sure that the system is always available. Any EMR system like this depends on a solid foundation of hardware, system design for security and redundancy, and effective system administration (IT).
Best wishes,
–Ralf
I have reproduced this issue. I had a patient whose demographics simply “disappeared” just as the case that Hany described. This is not common, but it is very annoying. I have backups and SQL Dumps, but still…
I have used Mac Safari, Chrome, and Firefox. The problem suddenly appeared this morning when I was using Safari but persisted with Chrome and Firefox. I do not normally use Safari, and I have not seen this issue in the past.
–Ralf
I was using MacOS Safari this morning to edit a Layout Form and when I used the “preview” feature to test the form, it was USING AN ACTUAL ENCOUNTER FROM A REAL PATIENT (“case” selected an actual diagnosis from an encounter in September 2018). Also, when I went to the Diagnosis section, I could see the diagnosis associated with a REAL ENCOUNTER. This might also explain why there is lost demographic data on some patients … (deleted the part of the message that says that this only occurs on MacOS Safari – Seen on MacOS Chrome as well).
–Ralf