I am facing problems with creating new patient using the patient portal.
Email verification is completed.
In the second step, the profile page shows a 404 error.
But, I am able to navigate to the next step.
In the final step, when I click on the “send request” button, a blank screen appears. Nothing happens.
No patient data is recorded in the database.
This is my first post in the community.
I relly appreciate the work and contributions of the whole community…
Hi @Prasoon
Welcome to the OpenEMR community, I hope you find the answers you’re looking for.
I must say at the beginning I don’t know much about servers; I’m a user workflow training kind of guy. But I went through the self- registration process on your site and noted the following things.
the initial account creation went fine through completing the captcha screen to receiving the email verification confirmation.
At the 404 error screen I clicked ‘next’ anyway and was allowed to proceed to the Account Registration screen #3, ‘Insurance’, which I filled out as ‘self’.
an ignorant question: that ‘404 Not Found’ server error I notice is nginX, not the usual apache. Could nginx have some settings or dependencies apache doesn’t that need adjusting?
do you have any new record in your EMR for a patient named Harley Tuck with an email htuck@mi-squared.com? Under some situations the EMR will create the new pt record but not create the portal account or login credentials.
I checked the database and new patient named Harley has not been created. I think you are right there should be something going on between EngineX and Apache.
@Prasoon That’s good to hear, glad it was a useful idea! @sjpadgett Thanks, Jerry, that’s high praise coming from you. We’re always proud that we can support the OpenEMR Cause.
Best- Harley
