Patient portal registration failure

[Prasoon]

Hi,

I’m using OpenEMR version 7.0.1

Browser:
I’m using:Fireefox

Operating System
I’m using:

I am facing problems with creating new patient using the patient portal.
Email verification is completed.
In the second step, the profile page shows a 404 error.
But, I am able to navigate to the next step.
In the final step, when I click on the “send request” button, a blank screen appears. Nothing happens.
No patient data is recorded in the database.

This is my first post in the community.
I relly appreciate the work and contributions of the whole community…

P.S - Please find the screenshots. The url to the patient portal is Patient Portal Login

[htuck (htuck@mi-squared.com)]

Hi @Prasoon
Welcome to the OpenEMR community, I hope you find the answers you’re looking for.
I must say at the beginning I don’t know much about servers; I’m a user workflow training kind of guy. But I went through the self- registration process on your site and noted the following things.

• the initial account creation went fine through completing the captcha screen to receiving the email verification confirmation.
• At the 404 error screen I clicked ‘next’ anyway and was allowed to proceed to the Account Registration screen #3, ‘Insurance’, which I filled out as ‘self’.
• Register screen #4, ‘all set/ send request’ - clicked ‘Send Request’ but got no credentials email and the next screen was blank with the URL bar containing (for what it’s worth): https://app.dofody.com/portal/account/account.php?action=do_signup&provider=undefined

I wonder:

• an ignorant question: that ‘404 Not Found’ server error I notice is nginX, not the usual apache. Could nginx have some settings or dependencies apache doesn’t that need adjusting?
• do you have any new record in your EMR for a patient named Harley Tuck with an email htuck@mi-squared.com? Under some situations the EMR will create the new pt record but not create the portal account or login credentials.
• I presume you’ve checked and re-checked that you have completed all the steps described here:
  HOWTO: Patient self-registration in the Native Patient Portal v6.1 - OpenEMR Project Wiki
• if the new patient record was created try replacing the email with one of yours then re-setting the portal credentials; refer to the page:
  HOWTO Activate a Patient's portal access - v6.0 - OpenEMR Project Wiki

Hopefully somebody who knows the portal intimately can read your replies and give more useful advice?
Best- Harley

[Prasoon]

Thank you Harley,

I checked the database and new patient named Harley has not been created. I think you are right there should be something going on between EngineX and Apache.

[Prasoon]

Hi

This issue has been fixed. I switched from NGINX to Apache. Now everything is working fine. Thanks for the suggestion.

[sjpadgett (Jerry P)]

@htuck
Again thank you Harley and Mi2 for all your help to our community. It makes a difference!

[htuck (htuck@mi-squared.com)]

@Prasoon That’s good to hear, glad it was a useful idea!
@sjpadgett Thanks, Jerry, that’s high praise coming from you. We’re always proud that we can support the OpenEMR Cause.
Best- Harley