Patient Portal Login Issue

[Divya (Mallela)]

Hi,

I have created a portal username and password for a patient. But I am not to log in as the patient to the portal. It keeps saying ‘Something went wrong. Please try again.’ I even tried resetting the credentials but still no luck.

Can you please help?

[stephenwaite]

are you requiring the email address in the Globals (configuration)?

[Divya (Mallela)]

Yes. I provided email address in patient contact details too.

[stephenwaite]

did you allow portal in demographic choices?

prob be best if the create portal credentials button wasn’t able to be activated unless this was set

[Divya (Mallela)]

Wow! That’s it. Thank you. I am not sure why I did not think about it.

[stephenwaite]

pushed a simple fix to make it obvious

[Divya (Mallela)]

Thank you! @stephenwaite