Hello @jhunyan -
Can you describe how much of the portal configuration you have completed? That error is typically seen with a portal that has not been fully configured, and the most commonly omitted settings are the SMTP host. But several other settings are needed, too.
Some considerations:
-
See this page for many fundamentals about the portal. Unfortunately some of the important documentation has not been completed for the wiki yet and only exists in forum posts, but those are linked to in this document:
The OpenEMR 6.0+ Patient Portal - OpenEMR Project Wiki -
Here’s a link to the SMTP setup described in a forum post.
Portal (self-registration) - #6 by adunsulag -
Remember that the user logging into the portal must have a patient record in the EMR and the patient demographics and ‘Choices’ must be properly selected. See the wiki page,
HOWTO Activate a Patient's portal access - v6.0 - OpenEMR Project Wiki
for details.
A portal account can be set up and used without having SMTP configured, but no credential confirmation messages will be sent, and that error message you saw may be displayed.
Best- Harley