Patient Portal and Google Login

OpenEMR Development
1

It’s year 2025. I saw about the patient portal issue. I am creating a new one because we did a test and the username and password for the patient all didn’t work. Is it because we are in a test mode?

Also, we enabled Google login, we provided the client ID code from google and we cannot login using google.

2

Hi @Red_Hood
One comment and several questions:

  • Without screenshots and error messages it is impossible to tell what your problem is.
  • I can’t address the google login issue except to say that the portal module does require a google captcha to be set up to screen the patient logins. Makes me think you might be seeing a conflict of some sort there.
  • What have you done to make the portal/ EMR in ‘test mode’ ?
  • But no matter what, the patient portal login is notoriously tricky to set up. Once you accomplish that it works fine, though.
  • have you searched this forum for posts from others seeing the same message? Probably every login error the portal can produce has been asked about, and answered.
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Portal login difficulties usually are because a seemingly trivial bit of information has been omitted from the very complex and tedious configuration. But if you walk through the steps and do every one properly it will work for you.

start here:
https://www.open-emr.org/wiki/index.php/HOWTO:_Activate_the_Patient_Portal_v6.0%2B
then the next page talks about setting up the pt account:
https://www.open-emr.org/wiki/index.php/HOWTO_Activate_a_Patient's_portal_access_-_v6.0

Good luck, and come back here if you have specific questions about other issues that may come up.
Best- Harley

1 Like
3

My friend and I were thinking that we are getting the google block error because we have not configured the local server yet. We have the server using ampps server that cannot be accessed by the outside world yet. We will make it live once my boss said so–once she is ready with her clinic to open.

4

I’m not a server guy but that sounds reasonable.
Good luck!

  • HT
5

I hope in the next version, you guys can include Apple login

6

Hi Harley,
I said test mode because only the two of us can access it. My friend was hired to do some refining and removing the bugs as he knows some programming. We followed the instruction on how to activate a patient’s portal to the letter and still it is not working. I activated the patient’s portal based on the new patient’s profile and visit. But the password and username are not working. We keep on receiving, the username and password are not correct?
We entered all these needed information:

  • Patient Reminder Sender Name - the name of your clinic/ practice
  • Patient Reminder Sender Email - your practice address
  • Notification Email Address
  • Email Transport Method - select SMTP for this config method
  • SMTP Server Hostname
  • SMTP Server Port Number
  • SMTP User for Authentication
  • SMTP Password for Authentication
  • SMTP Security Protocol
    We used google. So what DID WE DO wrong? see screen shot
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7

Hi @Red_Hood
I don’t know what to say, besides that you must have skipped a step or missed something not obvious.

Many people use those instructions successfully, and if you search the forum for portal activation issues you’ll find they always end up being some seemingly trivial thing, like one of the pt demographics is the wrong data type, or whatever. The instructions are very complex and must be carried out exactly.

It is not possible for a 3d party to tell what your problem is without a deep analysis of all your portal configs and workflows, and that would need to be paid Customer Support work. However, you might compare your settings with those of one of the demos found in the lower part of this page:

Try them and and practice most portal operations with the demo patient logins provided there.

Best- HT

1 Like
8

thanks Harley. Google provided a message that it does not support a local server not accessible to the outside world without a registered domain.

Access blocked: This app’s request is invalid
redhood235@gmail.com
You can’t sign in because this app sent an invalid request. You can try again later, or contact the developer about this issue. Learn more about this error
If you are a developer of this app, see error details.
Error 400: redirect_uri_mismatch

This is for the patient portal.

but the clinic’s portal has no issue:

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