We (OEMR) need a patient insurance history manager.
A patient has to change primary insurance at the beginning of the year. The current primary insurance has open claims that are still pending payment. If that outstanding claim is rejected after the primary insurance has been changed in the patients’ chart. The previous insurance information needs to be re-entered to reprocess that encounter.
In the current insurance_data table, we can add a column inactive. Adding that column will allow for the current primary insurance to be left in the table but not shown in the patients’ dashboard. New primary insurance can be added without overwriting the previous primary insurance. A mechanism would have to be built to manage the insurance history and be able to reactivate old primary insurance.
Any thoughts would be greatly appreciated.
I am kind of hoping someone has already built this and is willing to share it with the community.
Hi @juggernautsei , I thought the effective date entry can help here. Even the billing manager can use that date to pull the insurance info. Just tested at OpenEMR Login and OpenEMR Login
@stephenwaite What happens when the patients’ primary insurance company is changed? Will the effective date pull up the previous insurance company?
This is difficult to test on the demo system because there needs to be a claim that has been rejected after the patients’ primary insurance has changed from what it was when the claim was submitted?
I thought I would revisit this topic, as we are running into similar issues as Sherwin. We need to update insurances fairly regularly, especially for Medicaid recipients here in North Carolina, who can move to a new Medicaid provider at the end of a month.
Thought: I like the idea of having a history of all insurances that can have both an effective date And and end date. I think they system works in that when a new effective date is added, it replaces the old insurance. I think accessible historical date would be very helpful from a billing perspective. Otherwise, I feel like our day to day users lose this data. I don’t this capability exists, but I would be interested in having it as a user.
Lastly, can someone confirm that if a new insurance with a new effective date is added then the new insurance becomes the primary insurance in the billing manager. Just wanted to confirm for our admin staff before making changes. And is there a way to pull the old insurance info from the database? Sometimes we do need this data and it seems to go away visually when insurance is updated.
@dmnlbh
How do you envision this feature insurance history working for you?
I was working with a company that did DME. They had a need to switch between insurance companies making one primary for one claim then making the other primary for another claim.
What is your use case?
We have frequent situations where clients change insurances, especially for Medicaid. In our state (NC), there are multiple plans that can be changed usually at the beginning of a month. We need to update the insurance that is active/primary, as well as see what the past history of insurances are for potential previous billing/follow up and submitting/outstanding claims under the previous insurance.
Case example: Many clients will change insurance at the end of a year 12/31 with new insurance starting 1/1. There might be outstanding claims needing to be paid from the previous year after the new insurance takes effect.
I envisioned the end date noting a period of time for coverage that is still viewable in the system. I’m not sure if that is accomplished with the smart look up that @stephenwaite was referring to. I’d love to know how to do that if is shows us a history.
We are a mental health practice with both Psychiatric (medical) providers and Psychotherapists. Many patients have one insurance for the medical and a different insurance for the therapy. I see this a lot with my BCBS patients. BCBS will cover only the medical visits, and Optum is covering the therapy visits.
I have seen this curve ball before. A practice like your would need to be able to set the primary insurance on the fly. The biller should know which insurance should go on the claim at the time the batching process takes place. DME has the same issue. There are software packages that has that ability to change the insurance in what we call the billing manager.
The switch that I am building should take care of that ability to easily switch the listed insurances between primary and so on. But now I need to go change it to list all of the insurances in the table.
@stephenwaite
Could you help me out a minute? Is there something in globals that need to be enable to get the smart lookup to work? (Video has not sound. I didn’t feel like talking. =)
This is a test patient in our system. I changed the insurance to a new primary insurance. But the smart lookup did not show. Does smart lookup only show if the insurance has been used in a claim?
