Patient appointment email reminder

shahdb0323 wrote on Sunday, May 19, 2013:

Hi there, is the appointment reminder function working? I have followed the instruction in settings and “Sms and Email Notification Howtos”. But I don’t think it is working. Any suggestion?

Shah

lourui wrote on Tuesday, May 21, 2013:

What operation system are you using. if linux, what smtp software are you running?

shahdb0323 wrote on Thursday, May 23, 2013:

Hi Louis, I’m using linux and the hotmail mail server smtp with username and password. I don’t have any smtp software installed. Do I need one?

Thanks

lourui wrote on Monday, May 27, 2013:

Hi Shahdb, the way I got mine to work was by installing sendmail. at terminal with this. sudo apt-get install sendmail
then changing the Email Transport Type to sendmail in Notification Tab of Global Settings.
Leave SMTP username and password blank.
Let me know if this helps.

biller2 wrote on Wednesday, May 29, 2013:

I do not want to hijack this thread so if necessary I will start a new one please let me know. I put it here as I used this as a guide. I have done exactly this and I then go to miscellanous and then click on batchcom I select email from the dropdown for the process line leave everything else as is click process I then get an email with the info i filed in but it doesn’t give the date and time of the appointment. Also I noticed that if I make an appointment for say tomorrow then select the appointment within the date the emr responds “No results found, please try again.” Maybe this isn’t where I should go to send appointment reminders? It seems like it isn’t acknowledging the appointment I made. This thread was extremely helpfull in allowing me to receive an email however I would like it to give the date and time. Any help would be greatly apprecited. Thanks in advance John

mdsupport wrote on Wednesday, May 29, 2013:

There are several email functions in the system. If you are getting message with ‘Clinic Reminder’ as subject and something like ‘This is a message from your clinic to remind you of your…’ in the text, you will need to make program change to include the appointment time.

There is ‘cron’ job functionality for sending background appointment reminders which let’s you define template (e.g. html message with links to your office directions, pictures etc.) in table notification_settings and replaces the following values if present :

***NAME***, ***PROVIDER***, ***DATE***, ***STARTTIME***, ***ENDTIME***