drbowen wrote on Saturday, March 26, 2005:
Jim Proctor,
This is an interesting request. There are issues involved with HIPPA. While you, as a billing contractor have access to some of the data, comingling data from different companies may raise issues with the Feds.
I’m pretty sure that giving you “Super-user” rights to any medical practice as a non-employee of the practice will likely cause legal difficulties.
Yet, having a complimentary program to do what you ask, would be a good thing for the billing department of any practice.
I would think that you need a module that can connect to a client database and be able access and manage demographics, CPTs, HCPCs and ICD-9 codes.
I think you should not have direct access to patient medical information such as viewing the notes directly. You could be granted restricted access to resolve a particular billing question on a case by case basis.
These things get back to the access control questions that were listed above.
It seems that you need a separate module or program intended specifically for billing companies that give limited access to patient related data. This module would need all of the usual accounts receivable management tools that we are used to with our current biling program.
Outstanding claims.
Aged outstanding claims. (15d, 30d, 45d, 60d, 90d, 180d) By insurance company responsibilty, By patient responsibility.
Dunning letters and reports.
AR (accounts receivable)
AR days outstanding.
Underpaid claims reports. (yes sad but true, not all insurance companies are honest).
Claims of unknown status. (How much money seems to be in the electronic dumpster)
Graphing tools for AR, AR days outstanding, productivity of the practice as a whole and individual practitioners on patient visits, charges, collections.
Generate/print dunning letters and billing statements.
Worklists based on aging reports to contact insurance companies and patients over unpaid claims.
These are things that come to mind. The practice management tools would be gleaned from the SQL-Ledger accounts. While ICD, CPT, HCPCs will likely come from the "Super-Bill".
The HIPPA questions would have to be posed to an attorney experienced in this area.
Sam Bowen, MD