OpenEMR to ClaimRev - LOOP 2010AA SEGMENT PER IN THE BILLING PROVIDER LOOP, THE PER SEGMENT DOES NOT HAVE A CONTACT NAME, A NAME IS REQUIRED

Day-to-Day Users
1

Got this error in ClaimRev the first time I tried billing with x12 through OpenEMR, interesting because previous to this I have simply faxed the CMS 1500 produced by OpenEMR straight to a payer and that has worked

2

Solution was easy!

  1. Admin > Clinic > Facilities
  2. Open the given facility
  3. Add the first and last name of your chief billing contact to the Billing Attn field
  4. Redo the original claim

Shout-out to @brad from ClaimRev who was kind enough to hop on a call and help get this resolved, even though it was caused by an OpenEMR configuration issue on my end - Highly recommend ClaimRev to anyone who isn’t happy with their current billing solution

3 Likes
3

I suggest adding “*” after Billing Attn to indicate it is a required field

image
image995Ă—645 38.3 KB

1 Like
4

The 2010AA PER segment is not output in the 837 claim.

The 837 includes the 1000A PER segment and if it 's not entered in the facility details the billing log will warn when the claim is validated or generated.

5

Payers started rejecting for missing a PER segment. We are putting claim rev info on the 1000A loop when it goes out but payers started connecting us about claim billing issues that weren’t something we could fix. We started then moving the 1000A to the billing loop. Leaving the 1000A as us but putting the providers contact info in the billing loop. When the information is left empty it causes problems with the x12 in the per segment. This would be the same problem for the 1000A loop too. The name is required in the X12 if a PER segment is there.

2 Likes