Openemr Self-Registration Portal Profile Page Not Found error

Support
#1

Situation
On the Portal Self Registration Page i got an error : The requested URL was not found on this server. But you can still proceed up to the “Register” part, but it stalls after clicking register button.
Please help me guys… thank you

OpenEMR Version
I’m using OpenEMR version 6.1

Browser:
I’m using: Chrome

Operating System
I’m using: Debian (server OS)

Logs
After clicking Register, below is the error:
OpenEMR.ERROR: account.php action do_signup failed because unabl e to collect pid from pid_holder

#2

Hi @mike - welcome to the forum and the OpenEMR community!
A couple different things could do that, one of which is not having SMTP set up. But if you look in the EMR did it create the patient account with the demographics info you entered in the registration?

Be sure you got all the steps in the wiki docs:
The portal overview:
https://www.open-emr.org/wiki/index.php/The_OpenEMR_6.0%2B_Patient_Portal

Specific portal config instructions…
https://www.open-emr.org/wiki/index.php/HOWTO:_Activate_the_Patient_Portal_v6.0%2B

… which continues with giving a patient portal access
https://www.open-emr.org/wiki/index.php/HOWTO_Activate_a_Patient's_portal_access_-_v6.0

and then the self- reg requirements:
https://www.open-emr.org/wiki/index.php/HOWTO:_Patient_self-registration_in_the_Native_Patient_Portal_v6.1

Best- Harley

2 Likes
#3

Great! Thanks so much Harley for the help! D

With regards to the steps in wiki-docs, I have already performed the SMTP and Re-Captcha Configuration. Email is already enabled and verification is working.

The problem seems to be coming from the email verification when the link is clicked, the PID is not carried properly back to the Portal.

However, i will do all the next steps of instructions you provided :smiley:
Thank you so much Harley !! :smiley: I will keep in touch.

#4

Hi Harley, i have done all necessary efforts and even upgraded to Verion 7.0 but im still having the same issues. :frowning:

#5

I can’t tell exactly where the problem occurs.
Are you saying that you have a Register buttong but when you click is when the error occurs?
Do you get to the Captcha entry?

#6

Hi Jerry, i was able to fix it by changing the apache2.conf wherein i configured the “AllowOverride” parameter to “ALL” under the document root “var/www” - i got this fix from another forum here posted by “Gerardo - geromoss” last Dec 2018.

My problem right now is that i cant login using the Patient Portal, im getting “Something went wrong”. I check the logs and found this error below:

PHP Warning: Undefined array key “authUser” in /var/www/html/openemr/portal/lib/appsql.class.php on line 202

#7

This is also in our install docs I believe and there are several post on our forum threads concerning same.
Not an error but a logging warning and hasn’t anything to do with not being able to log in.
try clear browser cache
and/or reset password in patient Dashboard.

1 Like
#8

Hi Jerry can you share the link on the installation docs ? I may have missed some important configurations.

Thank you D:
Mike