Not authorized to add/edit issues

Management and Administration
1

docw wrote on Friday, October 02, 2015:

When I click “add” on any ISSUES screen (e.g. Medical Problems), I get the error “You are not authorized to add/edit issues”. I am an administrator and provider. If I log in as a “user” the ISSUES are not visible or accessible. As administrator/provider, I can see and the “edit” buttons are active.

Related to this, is there a way I can customize “Front Office” users to allow access to this area without clinical privileges?

2

fsgl wrote on Saturday, October 03, 2015:

There are 3 articles in the Wiki relating to the topic.

The Access Control Object for Issues is Patients, Medical/History - write as alluded in the Disallowed section of left_nav.php. See attachment 1.

In the effort to reproduce your problem in the Demo’s there were 2 observations. First, the ACO in question cannot be moved from the Active column to the Inactive for the Administrator. See attachment 2. The second observation is that the denial message is “Not Authorized” , not the more extensive one given above. This suggests some code changes have occurred.

In a brand new installation there is only one user, admin & his ACO’s cannot be removed. Something must have gone awry setting up Users both for Administrators & Physicians because both groups have the ACO in question by default. Be certain that the correct Access Controls were granted to both groups during setup. See 3 &4.

It is possible to grant Medical/History to the Front Desk, but the problem is that also granted is the ability to edit Issues & to write/edit clinical notes. The latter is fraught with medical-legal dangers. To limit the Front Office only to viewing Issues without any other access will require customization (paid help).

3

fsgl wrote on Saturday, October 03, 2015:

An alternative to paid help is to add a textbox to the Demographics layout, as illustrated in the 4.1.2 Demo.

The example in the Demo will disappear at 6 am PDST.

The secretary can see PMH but won’t have the ability to edit clinical notes/Issues.

She still can edit the new field but any potential damage will be limited.

4

epsdky wrote on Saturday, October 03, 2015:

I get “You are not authorized to add/edit issues” by moving

Patients > Medical/History ( … )

to inactive in Physicians-write and to active in Physicians-view (see image)

Possibly “administrator/provider” is Physicians group modified or a new group.

5

fsgl wrote on Sunday, October 04, 2015:

With epsdky’ help, the solution would be the following:

  1. Modify the user for docw as shown in attachment 1 giving him Access Control as Administrators.
  2. Move all ARO’s to Active, but not Emergency Login. Try it in one of the Demo’s to understand the injunction. It’s good to have 2 Administrators in event of future login problems. See 2.
  3. Be certain that Patients, Medical/History -write is in the Active column. See 3. Move any other ACO’s to Active column if need arises.

4.2.0 Demo illustrates ACL & PMH in Demographics.

Demo resets in less than 24 hours. Password for all users is pass.