When I click “add” on any ISSUES screen (e.g. Medical Problems), I get the error “You are not authorized to add/edit issues”. I am an administrator and provider. If I log in as a “user” the ISSUES are not visible or accessible. As administrator/provider, I can see and the “edit” buttons are active.
Related to this, is there a way I can customize “Front Office” users to allow access to this area without clinical privileges?
There are 3 articles in the Wiki relating to the topic.
The Access Control Object for Issues is Patients, Medical/History - write as alluded in the Disallowed section of left_nav.php. See attachment 1.
In the effort to reproduce your problem in the Demo’s there were 2 observations. First, the ACO in question cannot be moved from the Active column to the Inactive for the Administrator. See attachment 2. The second observation is that the denial message is “Not Authorized” , not the more extensive one given above. This suggests some code changes have occurred.
In a brand new installation there is only one user, admin & his ACO’s cannot be removed. Something must have gone awry setting up Users both for Administrators & Physicians because both groups have the ACO in question by default. Be certain that the correct Access Controls were granted to both groups during setup. See 3 &4.
It is possible to grant Medical/History to the Front Desk, but the problem is that also granted is the ability to edit Issues & to write/edit clinical notes. The latter is fraught with medical-legal dangers. To limit the Front Office only to viewing Issues without any other access will require customization (paid help).
With epsdky’ help, the solution would be the following:
Modify the user for docw as shown in attachment 1 giving him Access Control as Administrators.
Move all ARO’s to Active, but not Emergency Login. Try it in one of the Demo’s to understand the injunction. It’s good to have 2 Administrators in event of future login problems. See 2.
Be certain that Patients, Medical/History -write is in the Active column. See 3. Move any other ACO’s to Active column if need arises.