Situation
A few customers requested many features. I copy the long request below. My question is: Are these customers using some document that details all these features? How should I respond? The cost of all these features would exceed 15 thousand dollars, and the customer will probably fly away. What would you say to this customer?
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Practice Management Tools: Scheduling: Offers an intuitive calendar with color-coding, customizable appointment types, and check-in notifications across multiple locations and clinicians. Allow client to sign on calendar appointment when being seen in community, school, Or home Appointment Reminders: Reduces no-shows by sending automated reminders to patients. Document Management: Allows for the import and attachment of files to patient charts, facilitating organized record-keeping. Prevent notes from being put in if staff credential are expired Prevent notes from overlapping Prevent notes from being put in pass prior authorization dates Prevent notes being put in if treatment plan, assessments are expired. Track authorization end dates, send notication Track clients that has not been seen in 7 days, 14 days, 30 days Put in contact notes Track re Assessment due dates Track treatment plan due dates Track Prior Authorization due dates Require staff notes to be approved by supervisor Required notes to be locked and signed. Allow staff signature to stay on note if not have to be corrected. Allow staff to send staff a comment if progress note is not approved, put restrictions and locks on timeframe notes can be entered, business hour restrictions, not allowing notes without authorization, allow staff to sign there note are not, assigning PIN number to staff signature so when they sign a note they just put in a pin instead, making sure treatment plan goals are on progress note restrictions and locks on timeframe notes can be entered, I need to be able to store default treatment plan goals, store treatment intervention for progress notes, connect to AI for progress note, and documents, a customized treatment plan for each program, be able to setup multiple sites
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Telehealth Platform: or ability to integrate with 3rd party Integrates HIPAA-compliant video conferencing, enabling providers to offer remote therapy sessions and reach clients who may have barriers to in-person visits.
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Billing Software: Simplifies billing by using clinical notes to automatically generate claims and identify codes that maximize reimbursement. Track claims throughout the bills system, check eligibility Facilitates the creation of statements, CMS forms, and superbills while accepting multiple types of payment.
Integrations: Clearinghouses: Streamlines claims processing and payment posting. Health Information Exchange Integration: Enhances care coordination by allowing secure sharing of patient information with other healthcare providers. -
E-Prescribing: Allows providers to send prescriptions electronically to pharmacies, improving medication management and reducing errors. Mobile Medication Management: Supports prescribing and medication management from mobile devices.
Automatic Coding: Automatically determines the highest billable coding level supported by clinical notes, ensuring maximum reimbursement. -
Security and Compliance: Incorporates advanced security features such as data encryption, user authentication, and access controls to protect patient information. Ensures compliance with various standards, including HIPAA, HITECH Act, CARF, Joint Commission, Medicare, Medicaid, and MIPS.
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Outcome Measurement: Includes assessment tools to measure patient progress and treatment outcomes. These features collectively aim to improve efficiency, enhance patient care, and support the comprehensive needs of behavioral clients