We have big problems here in our office since upgrading to 5.0.2. We have been using OpenEMR for over 7 years now and have been using the billing aspect of OpenEMR the entire time.
Since upgrading to 5.0.2 we have multiple problems with the billing module.
Multiple inconsistencies
Secondary insurance payment will not post
Statements will not create
Random payments will not post or they post but don’t show up on daily report.
We are unable to:
Post secondary payments.
Print paper claims
Do our daily balancing.
IS ANYONE ELSE HAVING PROBLEMS WITH THIS? Do we need to revert back to 5.0.1? Do we need to reinstall? Can anyone help us?
Getting desperate considering patches do not improve the situation.
Help!
Jeff Guillory
NP Health Clinic PLLC
Lumberton, TX
OpenEMR Version
I’m using OpenEMR version 5.0.2(3)
printing of claim forms and statements is working fine on the demos but you may have something in your error log that will help troubleshoot your issue
Thank you @stephenwaite for answering. Please tell me how I can get info from my error log to you. Which error log is it, and how do I copy and past it onto the forum?
We typically post insurance payments from Batch Payments. When we click on the "Show Primary complete it does gives us the outstanding 2ndary claim line however it also gives us every paid closed claim line also as in 2nd screen shot.
Stephen, this also randomly happens with posting a large medicare eob even if one claim does not have a modifier.
We are also having an issue of posting a copay or patient payment at the time of service. It will post on the ledger but not to the correct date of service and then does not reflect on the “financial report” to balalnce at the end of the day.
ok, will play around with batch posting, never use it personally because am always trying to get 835s, like with medicare, should be posting electronically whenever possible for ease of use
like if you use office ally for electronic claim submission you could sign up for ERA from them
There was a company that used to post on the OpenEmr community forum, that developed their own billing software modules for OpenEMR. The last I remember they were promoting this module along with off site servers for use. That was a couple of years ago.
Can anyone point me in their direction?
Messed up billing messes up an entire practice. Can someone, who is using OpenEMR 5.0.2 report to me, that they are having no problems with the billing since upgrading. Am I the only one?
One option is for me to downgrade back to 5.0.1(7). The billing did not have these current bugs.
hi @nursejeff, we’re working on the batch payments and will have something upcoming and definitely in time for patch 4 @PeggyG, do you use ERA for any posting? like posted above it’s pretty easy to get an 835 for your most common payments, what clearinghouse do you use?
@StephenWaite , We have not used ERA in the past, my head biller has always had problems in the past with ERA posting(not open emr). Looks like we need to give it a try anyway. Old habits die hard. I am using @nursejeff login due to being at home and not having my password. Peggy G
