Hi all,
I’m currently using OpenEMR version 7.0.0 and have configured Office Ally as an X12 partner. I’ve entered all the correct information and credentials. However, when I create a new encounter and submit it through the Billing Manager, the batch file in the claim file tracker shows as “waiting.” After a few hours, the status changes to “login-error.”
I have verified that my Office Ally credentials, as well as the host, port, and other configurations, are correctly set. To troubleshoot, I used the same credentials and settings in a dummy environment running OpenEMR version 7.0.2, and the batch file was successfully sent to Office Ally.
I’m struggling to understand why I’m receiving a “login-error” on my production version (7.0.0), while it works fine in the dummy environment (7.0.2). Any assistance would be greatly appreciated, as we are facing significant challenges managing this manually.
Thank you!