I have this problem. A patient initially had 2 insurances from her January first encounter. In March, she came in with a new secondary insurance. This insurance starts on March 1, 2017. When the secondary insurance is entered, the old secondary insurance became “Secondary (Old)”.
Because we did not bill the insurance yet for the first encounter, now in March, we started to bill and generate the CMS 1500 form and X12. The primary insurance is selected before generating the claim form. In the form, the insurance shows the primary insurance as the "Secondary (old) insurance data. The secondary insurance area shows the “Primary insurance” data. This wrong insurance causes rejection…
Question: Is there a way to change the Secondary (old) insurance back to Secondary, and delete the “new” Secondary insurance? Or anyone has a better solution? Right now, I have to “Delete” the patient and re-create a new patient with the all the 2 old insurances to solve the problem. However, this process takes so much time.