When attempting to print HCFA forms for secondary payors in Billing Manager I am having issues with it pulling the primary insurance even though it is showing the Bill to as secondary. I am having to change the information back to primary and then it pulls the secondary information. It is not happening with every claim so I am confused what could be causing this issue.
hi @ameaux, there’s currently an issue with validate but continuing should grab the appropriate payer.
Thank you for your response.
Have a great day