bgregg wrote on Thursday, October 18, 2012:
I am encountering an error when trying to upload forms to the patient portal. When uploading an editable pdf, I receive the error of “either pid of file id has an invisible text field that is missing from uploaded pdf.”
Is this a known issue or am I doing something wrong? Thanks!
zhhealthcare wrote on Friday, October 19, 2012:
BRadd
Here is the link to a document with specs on how to use the documents on the offsite portal https://docs.google.com/open?id=1F609BG-SnAs8p084s24ZFkQ7ecg6qmcY5ASjeq0bal7ru4ZJ3PWMeqfpTpHg
rickzimm wrote on Tuesday, May 03, 2016:
I have the same problem, followed the instructions in the mentioned link (above).
Still receive the error of “either pid or fileid as an invisible text field is missing from the uploaded pdf. Without these you cannot proceed.”
Use Adobe Life Cycle designer ES2, with:
a. 2 invisible text fields; pid and fileid.
b. HTTP submit button.
c. and some additional fields; plname, pdob.
d.local save on (enables the posibility for clients who are using the form in the offsite portal to upload their pdf doc.)
Is there something I have to add or am I doing something wrong?
Thanks!
rickzimm wrote on Friday, May 13, 2016:
Last update …
In the week of May 17th 2016 the form upload problem will be solved by ZHHealtcare (thx again for the great support). It was a pdf library issue.
For users wanted to use the upload pdf-form in the offsite portal …
The directions mentioned in the link by BRadd must be used in the pdf. For the “local save” option use an Adobe Acrobat pro version, under “save as”.
Note: the local save option gives a client the needed permission to fill in a pdf form and to make it possible to upload the pdf-form in the portal.