Etherfax Display issues

Day-to-Day Users
1

I am new to OpenEMR and slowly learning all the features which are great. I am using v.7.0.2 on AWS.

I have EtherFax working with PDFs coming in. My problem is that certain faxes will come over in landscape view and the text is squished because it was originally a portrait document. Others will come over normal in portrait view. I reached out to EtherFax and they believe it is a problem with the viewer in OpenEmr and it not recognizing the type of DPI the document is sent. This is their response.

“viewers (like whatever OpenEMR is using to view documents) make a decision about landscape vs portrait based on resolution, which can ignore DPI.
Meaning that even if a fax is “portrait” when we receive it, if it comes in Standard fax DPI (200x100) instead of Fine (200x200) the viewer, if not DPI aware, decides that the longer dimension must be height, so the viewer is choosing to rotate it.”

I am wondering if anyone else is having the same problem and if there is a way to fix the issue so all faxes are displayed in the viewer as portrait and be saved correctly in OpenEMR. Since my files come over as PDF I don’t have the TIFF file to open in another program and convert it.

I have attached a sample fax document of how the original portrait document is squished into landscape.

Thank you for any help the community can give!

sample fax.pdf (812.2 KB)

Marie Koederitz

2

hi @Strabmd, could you provide the original unsquished document too please?

Since OpenEMR’s document viewer just embeds it in an iframe and then lets the browser display the document we may have to change up the viewport dimensions.

3

I do not have the original document.

4

Okay, pretty sure the original document is stored as is so when you download the document you’d be looking at how etherfax squished it.

5

@stephenwaite Highly doubtful a patient document viewer issue. Unless fax is selectively store to chart it is maintained on server. Plus openemr documents viewer doesn’t support tiff.

I pass a fax image on as I receive it so a tiff gets saved exactly how I receive it. Depends on how user account is setup with Etherfax whether fax is either passed on as received(tiff) or put in a pdf and sent on to me. Check for this @Strabmd

I think I do put into a pdf if user saves to patient documents so mPdf may try to manipulate the image but I don’t know off top of my head.

I wrote the tiff viewer used in module and have had no complaints but user should find out how sent and view in my viewer before any conversions. You can view documents from history if haven’t been deleted.

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