EMRDirect Integration Issue

Support
,
#1

Situation
We are having issues with our OpenEMR’s instance’s integration with EMRDirect, the Clinical Direct Messaging service that is used between EMRs. The service was working well until recently where with one of our clinical partners have sent us 5 messages and the EMR has had a polling process issue where the body of the message is retrieved but not the attachments (PDF, xml files etc). As a result of the failure of the polling process, the messages remain in unretrieved. According to the EMRDirect Support, the reason for this error is due to MIME types not being whitelisted. We are unable to know which MIME file types are being white listed as the interface is not appearing on our side. Under Administration->Files, there is no interface on our instance of OpenEMR like for them:

Our instance:

image
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I would appreciate any assistance with this as I am not sure what we are missing in our instance that this process suddenly stopped occurring. Looking at the public Github, the relevant files to MIME and Direct Messaging that were directed to us haven’t seemed to be updated in 2 years (such as library/direct_message_check.inc and /interface/super/manage_site_files.php.

Would appreciate any insight/assistance on this.

OpenEMR Version
Version 6.0.0 (Edited after realizing I did not include this initially apologies)

Browser:
I’m using: Google Chrome/Firefox

Operating System
I’m using: Windows, Manager uses Linux

Logs
See system logs from EMR. This message will occur after every refresh process
‘’’|10/21/2021 11:25 am|direct-message-check|direct-message-check|phimail-service||0||0||M7 store non-text body failed|’’’
‘’’|10/21/2021 11:19 am|direct-message-check|direct-message-check|phimail-service||0||0||M7 store non-text body failed|’’’
‘’’|10/21/2021 11:14 am|direct-message-check|direct-message-check|phimail-service||0||0||M7 store non-text body failed|’’’

#2

What mime type is being sent? What version OpenEMR?

You can try checking mime types in Lists(unknown what menu w/o openemr version) under Files type white list.

#3

Apologies for not including this initially, I thought I had. It is Version 6.0.0 that we are currently using. The interface that shows what is being whitelisted by the EMR is not visible to us Admins for some reason. Screenshot of accessing Admin->Files below

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We transitioned over from 5.0.1 to 6.0.0 earlier this year, approximately March 2021.

#4

What is the attachment file being sent? Check mime types here.

OpenEMR-v6-1-0
OpenEMR-v6-1-01903×880 77.2 KB

and

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#5

also see if the whitelist is enabled in Admin->Global->Security

1 Like
#7

I was able to find it thank you, I configured the White List to match what our practice needs as well as what EMRDirect required as screenshotted below.

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I am still getting the same error despite these fixes. So am unsure how to proceed. I forwarded this same concern to the EMRDirect Support but if you have any suggestions of what I should look into, I would greatly appreciate it.

Date Event Category User Certificate User Group Patient ID Success API logging Comments
10/22/2021 12:03 pm direct-message-check direct-message-check phimail-service 0 0 M7 store non-text body failed
10/22/2021 11:58 am direct-message-check direct-message-check phimail-service 0 0 M7 store non-text body failed
10/22/2021 11:53 am direct-message-check direct-message-check phimail-service 0 0 M7 store non-text body failed

With appreciation,

Rohit Vinod