drbowen wrote on Wednesday, October 19, 2005:
HIPPA requires very tight control of this feature. Usually the only person who should have this authority is the database administrator. Logging is mandatory and should include the information being changed or deleted and the administrative reason for the change.
The current log is inadequate for this purpose and would propose having a separate log for just his feature.
Ideally there should be more than one level of control. One is the "super-user" level of the database administrator.
The highest level is the database administrator who may make the judgment that certain info should be deleted. A typical scenario is the unintentional creation of duplicate patients. This tool will need to include the ability to merge all info into one pid and then delete the unnecessary pid. Per Rod’s previous suggestion actual deletion is not actually necessary. It would be sufficient to make the duplicate pid inactive and no longer visible.
The second could be under the control of the database administrator and supervisory level administrators such as the office manager. The most typical problem that we run into are posting patient A’s information on Patient B’s chart. A simple tool to change pid B to pid A.
The lowest level would query tools searching for duplicate information:
pid
phone numbers
social security numbers
address
last name
first name
We have to deal with a fair amount of intentional fraud on the part of patients. Typically, they will give information that is partially correct, they change their last name but give the same social security number.
One female patient came in and had created five separate accounts using the same first name but five different last names, phone numbers, SSN, and addresses. We have a billing clerk who recognized and was able to pull all five of the charts. I had the woman sign her name as the "original signature" on the first chart and it matched exactly. She gave the name of the same boy friend on all five charts.
It would be nice if this type of duplicate information was always checked at the time of initial registration so that we can catch these people earlier.
This tool only involves being able to query the data for duplicate information. Changes should probably only be made at one of two higher administrative levels.
Sam Bowen, MD