Cloud Express, new user, can't connect to instance (cross-posted from 'day-to-day users')


(Peter Stein) #1

I’m a first-time user of the Cloud Express version (clinician, not experienced with connecting to Linux servers). I’ve launched an EC2 instance as an AWS micro user. Keypair accepted, check. I just haven’t yet been able to connect to it. I’m using a macbook for this, OS 10.10.

My initial expectation was that I’d just be connecting through a browser window. But then I read the AWS instructions on connecting through an SSH client. So I am trying to do this. Right now if I Terminal command, per the instructions :
ssh -i /Users//

I get a hang, and then the error message:
ssh: connect to host port 22: Operation timed out

Next steps recommended?
Many thanks,

OpenEMR Version
I’m using OpenEMR version: Cloud Express

I’m using: Chrome 72, Firefox 65

Operating System
I’m using: Mac OSX 10.10.5

Did you check the logs? Was there anything pertinent in them? Not sure what logs I’d be checking.

(Robert Down, BSN, RN) #2

Hi @peter.stein,

You’ll need to replace with the address of your particular instance. You can find this on the EC2 Dashboard

(Peter Stein) #3

Hi Robert,
Sorry for the confusion–I do actually use the full public DNS address in the Terminal command–not sure why my message rendered like that (A failed attempt at abbreviating it I guess). (I also typed the path correctly, not with any weird double-slash symbol like in my original message.)
I’ve just tried again and am still getting the same “port 22: timed out” result. Other suggestions?

(Asher Densmore-Lynn) #4

The instance should be responding on port 80 and 443; you can shell in through port 22, but you may need to adjust the EC2 security groups to allow ssh access from your IP.

(Peter Stein) #5

Thanks! I created new security group rules; changed from default to that group; and it looks like I’m in!