Hello, im new to this forum and quite new to OpenEMR, i’ve searched all around this forum without any luck, so here it goes:
I have a client that payed in cash, used simple checkout to receive his cash payment, but he payed with a higher bill than what his procedure costs, procedure: 975, payed: 1000, so in “Payed” cashier posted 1000, leaving a receipt with a -25$ in favor of our client, problem is that now this clients Billing appears with a -25$ Balance Due, but the cashier already payed the clients change, so how do i remove this negative figure??
We do understand your scenario. Generally, in OpenEMR, the amount that is paid in excess is displayed with negative value, hence your seeing -25$ that is payed in excess by the patient.
Negative value indicates the value that is additionaly paid or the excess value than the required one.
If the amount paid is lower than the procedure cost, it displays the value without the negative sign meaning that the balance need to be paid additionally from the patient.
From our view, if the negative sign is not present, its hard to differentiate if the displayed pending amount is paid in excess or paid less than the actual amount.
Do let us know if this clarifies your question and please get back incase if further assistance is needed.
To be more specific on your question, it’s good to enter the procedure cost as it is, if the patient has payed the subjected procedure cost. Doing this will not display any balance due as the required amount is received from the patient.
The existing EMR does not have options specific to enter actual amount that is received in cash from the patient and remaining change that is processed back by cashier to the patient.
If this feature is further needed, it could be done through OpenEMR code customization.
Thank you very much ViSolve, guess ill have to instruct our staff to bill as if for the time being, it’s quite a drawback since where I live, accounting laws state that receipts and innvoices should display every payment and change given (even though it doesnt even matter really, money = balance report = all is in order), to state bill clearances… Hopefully this issue is resolved and the feature is added in a near future :)…