Cannot edit insurance form

Situation
the insurance window is loading, showing the contents (either it has data or not) but when i try to edit is not loading.

OpenEMR Version
i am using Openemr 7.03 (3)

Browser:
Firefox
Operating System
I’m using: Ubuntu 24.04 with mysql.

Search
Yes

Logs
"13/05/2025 14:55:36 other-insert other eumetaxas Default 0 1 INSERT INTO clinical_rules_log (date,pid,uid,category,value,new_value, facility_id) VALUES (NOW(),?,?,?,?,?, (SELECT
facility_ids.facility_id
FROM
(
SELECT
facility_id,
last_updated
FROM
users
WHERE
id = ?
UNION
SELECT
facility_id,
last_update AS last_updated
FROM
form_encounter
WHERE
pid = ? AND(
provider_id = ? OR supervisor_id = ?
)
) facility_ids
ORDER BY
facility_ids.last_updated
LIMIT 1)) (‘10082’,‘2’,‘clinical_reminder_widget’,‘{"act_cat_measure:act_wt":{"rule_id":"rule_adult_wt_screen_fu","due_status":"past_due"},"act_cat_assess:act_colon_cancer_screen":{"rule_id":"rule_cs_colon","due_status":"past_due"},"act_cat_assess:act_prostate_cancer_screen":{"rule_id":"rule_cs_prostate","due_status":"past_due"},"act_cat_treat:act_influvacc":{"rule_id":"rule_influenza_ge_50","due_status":"past_due"},"act_cat_assess:act_tobacco":{"rule_id":"rule_tob_use_assess","due_status":"past_due"}}’,‘’,‘2’,‘10082’,‘2’,‘2’,)
13/05/2025 14:53:27 other-insert other eumetaxas Default 0 1 INSERT INTO clinical_rules_log (date,pid,uid,category,value,new_value, facility_id) VALUES (NOW(),?,?,?,?,?, (SELECT
facility_ids.facility_id
FROM
(
SELECT
facility_id,
last_updated
FROM
users
WHERE
id = ?
UNION
SELECT
facility_id,
last_update AS last_updated
FROM
form_encounter
WHERE
pid = ? AND(
provider_id = ? OR supervisor_id = ?
)
) facility_ids
ORDER BY
facility_ids.last_updated
LIMIT 1)) (‘10082’,‘2’,‘clinical_reminder_widget’,‘{"act_cat_measure:act_wt":{"rule_id":"rule_adult_wt_screen_fu","due_status":"past_due"},"act_cat_assess:act_colon_cancer_screen":{"rule_id":"rule_cs_colon","due_status":"past_due"},"act_cat_assess:act_prostate_cancer_screen":{"rule_id":"rule_cs_prostate","due_status":"past_due"},"act_cat_treat:act_influvacc":{"rule_id":"rule_influenza_ge_50","due_status":"past_due"},"act_cat_assess:act_tobacco":{"rule_id":"rule_tob_use_assess","due_status":"past_due"}}’,‘{"act_cat_assess:act_colon_cancer_screen":{"rule_id":"rule_cs_colon","due_status":"past_due"},"act_cat_assess:act_prostate_cancer_screen":{"rule_id":"rule_cs_prostate","due_status":"past_due"},"act_cat_treat:act_influvacc":{"rule_id":"rule_influenza_ge_50","due_status":"past_due"}}’,‘2’,‘10082’,‘2’,‘2’,)
13/05/2025 14:53:24 other-insert other eumetaxas Default 0 1 INSERT INTO recent_patients (user_id, patients) VALUES (?, ?) ON DUPLICATE KEY UPDATE patients=? (‘2’,‘a:20:{i:0;a:1:{s:3:"pid";i:10082;}i:1;a:1:{s:3:"pid";i:2826;}i:2;a:1:{s:3:"pid";i:6757;}i:3;a:1:{s:3:"pid";i:9966;}i:4;a:1:{s:3:"pid";i:14244;}i:5;a:1:{s:3:"pid";i:14243;}i:6;a:1:{s:3:"pid";i:14238;}i:7;a:1:{s:3:"pid";i:14096;}i:8;a:1:{s:3:"pid";i:10494;}i:9;a:1:{s:3:"pid";i:12554;}i:10;a:1:{s:3:"pid";i:6076;}i:11;a:1:{s:3:"pid";i:14242;}i:12;a:1:{s:3:"pid";i:2202;}i:13;a:1:{s:3:"pid";i:12851;}i:14;a:1:{s:3:"pid";i:6999;}i:15;a:1:{s:3:"pid";i:1219;}i:16;a:1:{s:3:"pid";i:6044;}i:17;a:1:{s:3:"pid";i:7175;}i:18;a:1:{s:3:"pid";i:14204;}i:19;a:1:{s:3:"pid";i:14240;}}’,‘a:20:{i:0;a:1:{s:3:"pid";i:10082;}i:1;a:1:{s:3:"pid";i:2826;}i:2;a:1:{s:3:"pid";i:6757;}i:3;a:1:{s:3:"pid";i:9966;}i:4;a:1:{s:3:"pid";i:14244;}i:5;a:1:{s:3:"pid";i:14243;}i:6;a:1:{s:3:"pid";i:14238;}i:7;a:1:{s:3:"pid";i:14096;}i:8;a:1:{s:3:"pid";i:10494;}i:9;a:1:{s:3:"pid";i:12554;}i:10;a:1:{s:3:"pid";i:6076;}i:11;a:1:{s:3:"pid";i:14242;}i:12;a:1:{s:3:"pid";i:2202;}i:13;a:1:{s:3:"pid";i:12851;}i:14;a:1:{s:3:"pid";i:6999;}i:15;a:1:{s:3:"pid";i:1219;}i:16;a:1:{s:3:"pid";i:6044;}i:17;a:1:{s:3:"pid";i:7175;}i:18;a:1:{s:3:"pid";i:14204;}i:19;a:1:{s:3:"pid";i:14240;}}’,)
13/05/2025 14:53:24 view view eumetaxas Default 10082 1
13/05/2025 14:50:59 login login eumetaxas Default 1 success: 192.168.10.51
13/05/2025 14:50:59 other-update other 0 1 UPDATE ip_tracking SET ip_login_fail_counter = 0, ip_last_login_fail = null, ip_auto_block_emailed = 0 WHERE ip_string = ? (‘192.168.10.51’,)
13/05/2025 14:50:53 logout logout eumetaxas Default 1 success
13/05/2025 14:50:48 other-update other eumetaxas Default 0 1 UPDATE background_services SET active=?, next_run = next_run + INTERVAL (? - execute_interval) MINUTE, execute_interval=? WHERE name=? (‘0’,‘1440’,‘1440’,‘WenoExchangePharmacies’,)
13/05/2025 14:50:48 other-update other eumetaxas Default 0 1 UPDATE background_services SET active=?, next_run = next_run + INTERVAL (? - execute_interval) MINUTE, execute_interval=? WHERE name=? (‘0’,‘60’,‘60’,‘WenoExchange’,)
13/05/2025 14:50:48 other-update other eumetaxas Default 0 1 UPDATE background_services SET active=?, next_run = next_run + INTERVAL (? - execute_interval) MINUTE, execute_interval=? WHERE name=? (‘0’,‘1’,‘1’,‘X12_SFTP’,)
13/05/2025 14:50:48 other-update other eumetaxas Default 0 1 UPDATE background_services SET active=?, next_run = next_run + INTERVAL (? - execute_interval) MINUTE, execute_interval=? WHERE name=? (‘0’,‘5’,‘5’,‘phimail’,)
13/05/2025 14:50:48 other-insert other eumetaxas Default 0 1 INSERT INTO globals ( gl_name, gl_index, gl_value ) VALUES ( ?,?,?) (‘language_menu_other’,‘0’,‘English (Standard)’,)
13/05/2025 14:50:48 other-delete other eumetaxas Default 0 1 DELETE FROM globals WHERE gl_name = ? (‘language_menu_other’,)
13/05/2025 14:50:48 other-insert other eumetaxas Default 0 1 INSERT INTO globals ( gl_name, gl_index, gl_value ) VALUES ( ?, ?, ? ) (‘language_default’,‘0’,‘English (Standard)’,)
13/05/2025 14:50:48 other-delete other eumetaxas Default 0 1 DELETE FROM globals WHERE gl_name = ? (‘language_default’,)
13/05/2025 14:50:48 other-insert other eumetaxas Default 0 1 INSERT INTO globals ( gl_name, gl_index, gl_value ) VALUES ( ?,?,?) (‘hide_dashboard_cards’,‘2’,‘card_lab’,)
13/05/2025 14:50:48 other-insert other eumetaxas Default 0 1 INSERT INTO globals ( gl_name, gl_index, gl_value ) VALUES ( ?,?,?) (‘hide_dashboard_cards’,‘1’,‘card_disclosure’,)
13/05/2025 14:50:48 other-insert other eumetaxas Default 0 1 INSERT INTO globals ( gl_name, gl_index, gl_value ) VALUES ( ?,?,?) (‘hide_dashboard_cards’,‘0’,‘card_amendments’,)
13/05/2025 14:50:48 other-delete other eumetaxas Default 0 1 DELETE FROM globals WHERE gl_name = ? (‘hide_dashboard_cards’,)
13/05/2025 14:50:06 other-insert other eumetaxas Default 0 1 INSERT INTO clinical_rules_log (date,pid,uid,category,value,new_value, facility_id) VALUES (NOW(),?,?,?,?,?, (SELECT
facility_ids.facility_id
FROM
(
SELECT
facility_id,
last_updated
FROM
users
WHERE
id = ?
UNION
SELECT
facility_id,
last_update AS last_updated
FROM
form_encounter
WHERE
pid = ? AND(
provider_id = ? OR supervisor_id = ?
)
) facility_ids
ORDER BY
facility_ids.last_updated
LIMIT 1)) (‘2826’,‘2’,‘clinical_reminder_widget’,‘{"act_cat_assess:act_colon_cancer_screen":{"rule_id":"rule_cs_colon","due_status":"past_due"},"act_cat_measure:act_mammo":{"rule_id":"rule_cs_mammo","due_status":"past_due"},"act_cat_exam:act_pap":{"rule_id":"rule_cs_pap","due_status":"past_due"},"act_cat_treat:act_influvacc":{"rule_id":"rule_influenza_ge_50","due_status":"past_due"},"act_cat_assess:act_tobacco":{"rule_id":"rule_tob_use_assess","due_status":"past_due"}}’,‘’,‘2’,‘2826’,‘2’,‘2’,)
13/05/2025 14:50:04 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:50:01 other-insert other eumetaxas Default 0 1 INSERT INTO recent_patients (user_id, patients) VALUES (?, ?) ON DUPLICATE KEY UPDATE patients=? (‘2’,‘a:20:{i:0;a:1:{s:3:"pid";i:2826;}i:1;a:1:{s:3:"pid";i:6757;}i:2;a:1:{s:3:"pid";i:9966;}i:3;a:1:{s:3:"pid";i:14244;}i:4;a:1:{s:3:"pid";i:14243;}i:5;a:1:{s:3:"pid";i:14238;}i:6;a:1:{s:3:"pid";i:14096;}i:7;a:1:{s:3:"pid";i:10494;}i:8;a:1:{s:3:"pid";i:12554;}i:9;a:1:{s:3:"pid";i:6076;}i:10;a:1:{s:3:"pid";i:14242;}i:11;a:1:{s:3:"pid";i:2202;}i:12;a:1:{s:3:"pid";i:12851;}i:13;a:1:{s:3:"pid";i:6999;}i:14;a:1:{s:3:"pid";i:1219;}i:15;a:1:{s:3:"pid";i:6044;}i:16;a:1:{s:3:"pid";i:7175;}i:17;a:1:{s:3:"pid";i:14204;}i:18;a:1:{s:3:"pid";i:14240;}i:19;a:1:{s:3:"pid";i:14213;}}’,‘a:20:{i:0;a:1:{s:3:"pid";i:2826;}i:1;a:1:{s:3:"pid";i:6757;}i:2;a:1:{s:3:"pid";i:9966;}i:3;a:1:{s:3:"pid";i:14244;}i:4;a:1:{s:3:"pid";i:14243;}i:5;a:1:{s:3:"pid";i:14238;}i:6;a:1:{s:3:"pid";i:14096;}i:7;a:1:{s:3:"pid";i:10494;}i:8;a:1:{s:3:"pid";i:12554;}i:9;a:1:{s:3:"pid";i:6076;}i:10;a:1:{s:3:"pid";i:14242;}i:11;a:1:{s:3:"pid";i:2202;}i:12;a:1:{s:3:"pid";i:12851;}i:13;a:1:{s:3:"pid";i:6999;}i:14;a:1:{s:3:"pid";i:1219;}i:15;a:1:{s:3:"pid";i:6044;}i:16;a:1:{s:3:"pid";i:7175;}i:17;a:1:{s:3:"pid";i:14204;}i:18;a:1:{s:3:"pid";i:14240;}i:19;a:1:{s:3:"pid";i:14213;}}’,)
13/05/2025 14:50:01 view view eumetaxas Default 2826 1
13/05/2025 14:47:36 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:47:33 other-insert other eumetaxas Default 0 1 INSERT INTO amc_misc_data (amc_id,pid,map_category,map_id,date_created,date_completed) VALUES(?,?,?,?,NOW(),NOW()) (‘e_prescribe_cont_subst_amc’,‘2826’,‘prescriptions’,‘133630’,)
13/05/2025 14:47:33 other-insert other eumetaxas Default 0 1 INSERT INTO amc_misc_data (amc_id,pid,map_category,map_id,date_created,date_completed) VALUES(?,?,?,?,NOW(),NOW()) (‘e_prescribe_chk_formulary_amc’,‘2826’,‘prescriptions’,‘133630’,)
13/05/2025 14:47:33 other-insert other eumetaxas Default 0 1 INSERT INTO amc_misc_data (amc_id,pid,map_category,map_id,date_created,date_completed) VALUES(?,?,?,?,NOW(),NOW()) (‘e_prescribe_amc’,‘2826’,‘prescriptions’,‘133630’,)
13/05/2025 14:47:33 order-replace Medication eumetaxas Default 0 1 REPLACE INTO prescriptions SET id = ‘133630’, patient_id = ‘2826’, date_added = ‘2025-05-13 14:47:33’, date_modified = ‘2025-05-13 14:47:33’, provider_id = ‘2’, start_date = ‘2025-05-13’, drug = ‘Pulmoton 200mcg’, dosage = ‘1 εισπνοή 2 φορές τη μέρα και μετά γαργάρα με νερό’, quantity = ‘1’, per_refill = ‘1’, active = ‘1’, rxnorm_drugcode = ‘Pulmoton 200mcg’, created_by = ‘2’, updated_by = ‘2’
13/05/2025 14:47:15 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:47:13 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_cont_subst_amc’,‘2826’,‘prescriptions’,‘133470’,)
13/05/2025 14:47:13 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_chk_formulary_amc’,‘2826’,‘prescriptions’,‘133470’,)
13/05/2025 14:47:13 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_amc’,‘2826’,‘prescriptions’,‘133470’,)
13/05/2025 14:47:12 order-replace Medication eumetaxas Default 0 1 REPLACE INTO prescriptions SET id = ‘133470’, patient_id = ‘2826’, date_added = ‘2025-05-07 12:56:43’, date_modified = ‘2025-05-13 14:47:12’, provider_id = ‘2’, start_date = ‘2025-05-07’, drug = ‘Inh Pulmoton 200mg’, dosage = ‘2 εισπνοές 2 φορές τη μέρα και μετά γαργάρα με νερό’, quantity = ‘1’, per_refill = ‘1’, active = ‘-1’, txDate = ‘0000-00-00’, created_by = ‘2’, updated_by = ‘2’
13/05/2025 14:45:05 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:45:03 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_cont_subst_amc’,‘2826’,‘prescriptions’,‘133472’,)
13/05/2025 14:45:03 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_chk_formulary_amc’,‘2826’,‘prescriptions’,‘133472’,)
13/05/2025 14:45:03 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_amc’,‘2826’,‘prescriptions’,‘133472’,)
13/05/2025 14:45:03 order-replace Medication eumetaxas Default 0 1 REPLACE INTO prescriptions SET id = ‘133472’, patient_id = ‘2826’, date_added = ‘2025-05-07 12:58:01’, date_modified = ‘2025-05-13 14:45:03’, provider_id = ‘2’, start_date = ‘2025-05-07’, drug = ‘tbs Medrol 16mg’, dosage = ‘1.5 χάπι μαζί μία φορά τη μέρα για 3 μέρες και μετά 1 για άλλες 3 και μετά μισό για άλλες 5’, quantity = ‘1’, per_refill = ‘1’, active = ‘-1’, rxnorm_drugcode = ‘tbs Medrol 16mg’, txDate = ‘0000-00-00’, created_by = ‘2’, updated_by = ‘2’
13/05/2025 14:41:16 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:41:14 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_cont_subst_amc’,‘2826’,‘prescriptions’,‘133469’,)
13/05/2025 14:41:14 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_chk_formulary_amc’,‘2826’,‘prescriptions’,‘133469’,)
13/05/2025 14:41:14 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_amc’,‘2826’,‘prescriptions’,‘133469’,)
13/05/2025 14:41:14 order-replace Medication eumetaxas Default 0 1 REPLACE INTO prescriptions SET id = ‘133469’, patient_id = ‘2826’, date_added = ‘2025-05-07 12:55:46’, date_modified = ‘2025-05-13 14:41:14’, provider_id = ‘2’, start_date = ‘2025-05-07’, drug = ‘tbs Rithroclad 500mg’, dosage = ‘1 κάθε 12 ώρες’, quantity = ‘1’, per_refill = ‘1’, active = ‘-1’, txDate = ‘0000-00-00’, created_by = ‘2’, updated_by = ‘2’
13/05/2025 14:41:09 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:41:07 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_cont_subst_amc’,‘2826’,‘prescriptions’,‘133467’,)
13/05/2025 14:41:07 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_chk_formulary_amc’,‘2826’,‘prescriptions’,‘133467’,)
13/05/2025 14:41:06 other-delete other eumetaxas Default 0 1 DELETE FROM amc_misc_data WHERE amc_id=? AND pid=? AND map_category=? AND map_id=? (‘e_prescribe_amc’,‘2826’,‘prescriptions’,‘133467’,)
13/05/2025 14:41:06 order-replace Medication eumetaxas Default 0 1 REPLACE INTO prescriptions SET id = ‘133467’, patient_id = ‘2826’, date_added = ‘2025-05-07 12:44:57’, date_modified = ‘2025-05-13 14:41:06’, provider_id = ‘2’, start_date = ‘2025-05-07’, drug = ‘Tamiflu + Decadron’, dosage = ‘1’, quantity = ‘1’, per_refill = ‘1’, active = ‘-1’, rxnorm_drugcode = ‘Tamiflu + Decadron’, txDate = ‘0000-00-00’, created_by = ‘2’, updated_by = ‘2’
13/05/2025 14:41:00 patient-record-update patient-record eumetaxas Default 2826 1 update lists_medication set drug_dosage_instructions = ’ ’ where list_id = ‘12264’
13/05/2025 14:40:45 other-insert other eumetaxas Default 0 1 INSERT INTO clinical_rules_log (date,pid,uid,category,value,new_value, facility_id) VALUES (NOW(),?,?,?,?,?, (SELECT
facility_ids.facility_id
FROM
(
SELECT
facility_id,
last_updated
FROM
users
WHERE
id = ?
UNION
SELECT
facility_id,
last_update AS last_updated
FROM
form_encounter
WHERE
pid = ? AND(
provider_id = ? OR supervisor_id = ?
)
) facility_ids
ORDER BY
facility_ids.last_updated
LIMIT 1)) (‘2826’,‘2’,‘clinical_reminder_widget’,‘{"act_cat_assess:act_colon_cancer_screen":{"rule_id":"rule_cs_colon","due_status":"past_due"},"act_cat_measure:act_mammo":{"rule_id":"rule_cs_mammo","due_status":"past_due"},"act_cat_exam:act_pap":{"rule_id":"rule_cs_pap","due_status":"past_due"},"act_cat_treat:act_influvacc":{"rule_id":"rule_influenza_ge_50","due_status":"past_due"},"act_cat_assess:act_tobacco":{"rule_id":"rule_tob_use_assess","due_status":"past_due"}}’,‘’,‘2’,‘2826’,‘2’,‘2’,)



"

hi @eumetaxas, did you try clearing the browser’s cache ? It will hopefully load the new scripts that are working in the demos, OpenEMR Login

thank you for the reply,
yes, i do clear cache every day. Tried chromium and firefox, both in private modes.
Evgenios

Try using F12 to activate the console in the browser and you can view any javascript errors please then.

Now we have something:)
Thank you

This is another screenshot from firefox debugger in case it is helpful

thank you