" Reason field information is migrating as “Unknown Adjustment” in the billing view and/or posting payments screens. I don’t know if this has been addressed with 5.0.2 but the lack of verbatim data requires digging around to locate what was actually entered.
Found under Visit History> Billing View, click on an entry to pull up posting screen. It is also located in list form via the main menu at Fees> Posting Payments and click entry."
The above is what was written by the EU. After digging into this for a while a come up with this.
I tried to cram as much into this one image as possible. I will cut to the chase. The final entry in the ar_activity is written by a different statement than the previous and it is, in my opinion, missing/lacking the memo statement. If the memo statement were added the ambiguous text would not occur.
I am seeking confirmation that this is the correct solution before I blunder ahead.