Adding User

can anyone help me i also set in globals to uncheck the disable user group

Hi @junn090179 ,

In the ‘Your Password’ entry, ensure that you are placing your password (and NOT the admin1234 password); this is a relatively common mistake.


ok thank you

same error


For now, uncheck the disable user group and try to add user again.

If still doesn’t work, check the php error log and let us know your operating system (I think you are using IIS rather than apache, correct?)?


oops, to correct above:
For now, CHECK the disable user group in globals and try to add user again.

i use IIS i already uncheck the disable user group

i use windows 2012 r2, IIS, PHP

Sorry for the mistake, but I meant to say to CHECK the disable user group in globals and try to add user again.

got the same error.

Check the php error log after you get the error.

PHP71_errors.log (25.8 KB)

Looks good.
Now ensure you are using Firefox (if not, then try it on firefox). And if firefox doesn’t work, then will need to check the javascript log in firefox when try to do it. (in Firefox menu at Developer->Web Console)

i use firefox

in openemr 3.2.0 i can add new user…

To ensure you are filling out the user fields correctly, try it on the 5.0.0 demo (I just confirmed it works):

2 strange things going on here.

  1. The phimail-service and the portal-user should not be showing up as users.
  2. the jquery.fancybox error (confirm with me that this shows up after try to add the user.

I am not sure if OpenEMR supports IIS. Are you able to try the OpenEMR/XAMPP package:
(don’t be shocked if OpenEMR is really slow; we have a fix for this)


ok… thank you for the help.

thank you very much again for the time.
very appreciate it ur very helpful… tnx

1 Like

I just got it, you add the users new password in the top one, and your admin password under that one