5.0.2: Messages and Recall Board Tabs are now "Unknown" and blank

Support
#1

Situation
5.0.2 - For some reason the Messages tab (tab no 2 on opening screen after login) and the Recall Board no longer display messages. The tab goes from the title of “New” to the title of “Unknown.” I recently installed working SSL certificates to button up the security … this may have brought about this problem. Other features/tabs of OpenEMR seem to work fine as far as I can tell.
@rmagauran
@brady.miller

OpenEMR Version
I’m using OpenEMR version 5.0.2

Browser:
I’m using: Safari, Chrome, FF (all latest versions) – reproducible on all.

Operating System
I’m using: AWS Standard

Logs
The error log is unremarkable. However, the access.log shows what appears to be some GETs from the timeout frame:

1.1.1.1(dummy) - - [25/Aug/2019:16:59:25 +0000] “POST /library/ajax/dated_reminders_counter.php HTTP/1.1” 200 71 “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:25 +0000] “POST /library/ajax/execute_background_services.php HTTP/1.1” 200 - “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:25 +0000] “POST /library/ajax/execute_background_services.php HTTP/1.1” 200 - “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:25 +0000] “POST /library/ajax/dated_reminders_counter.php HTTP/1.1” 200 5 “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:25 +0000] “POST /library/ajax/dated_reminders_counter.php HTTP/1.1” 200 5 “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:26 +0000] “GET /interface/main/tabs/timeout_iframe.php HTTP/1.1” 200 195 “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:26 +0000] “GET /interface/main/tabs/timeout_iframe.php HTTP/1.1” 200 195 “https://mydomain.com/interface/main/tabs/main.php?token_main=ZJTVoZRkHoM7kNpJn2JFd5nGc5zaU2UrUUaeY7h3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:31 +0000] “POST /interface/patient_tracker/patient_tracker.php HTTP/1.1” 200 4516 “https://mydomain.com/interface/patient_tracker/patient_tracker.php?skip_timeout_reset=1” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
1.1.1.1(dummy) - - [25/Aug/2019:16:59:31 +0000] “POST /interface/patient_tracker/patient_tracker.php HTTP/1.1” 200 4516 “https://mydomain.com/interface/patient_tracker/patient_tracker.php?skip_timeout_reset=1” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0”
#2

same result with HTTP and HTTPS. I’m not able to get any error messages as to what is wrong, even in “debug” mode.

#3

hi @Ralf_Lukner, do you see anything in the console when you toggle web developer tools ?

1 Like
#4

It looks like a MedEx service related issue. If I uncheck that service (uncheck the enable box in the Globals for MedEx), everything starts to work again (I am able to see messages, recall board, etc.). I noticed that their web site SSL certificate was not valid today (usually it is) so maybe it’s an SSL certificate related issue (expired?) or something else related to recent updates/improvements in the service that perhaps broke something.
@rmagauran
-Ralf

#5

Hi Ralf,

The certificate is updated.

How’s it now on your end?

Open the SMS Bot to force a full refresh with MedEx.

Ray

#6

Everything works again!! It’s a slow day in clinic without patient reminders :wink: .
Thank you, Ray.
–Ralf