Hello to all:
This is my first time on this new forum, great feature showing other similar topics. I recently updated my system from 4.2.1/Ubuntu 14.04 to 5.0-3/Ubuntu 16.04. We are having a problem wherein the X12 2310A Loop is missing. This is occurring only in claims being inputted after the upgrade date. Those encounters entered prior to the update date (4/17/2017) do have the correct rendering physician and taxonomy info in 2010A Loop, and thus have been sent correctly.
Looked at Administration/Practice/Insurance numbers, to see if that could be source of the problem, but there is no change between the old instance and the new. Below shows this area just in case this may be part of the problem.
Insurance Company “Default”
Provider Number (Type) “OB State Licence Number”
Rendering Provider Number
Rendering Provider Number (Type) “Unspecified”
Group Number “My state license number”
Greatly appreciate your help.