# What is going on with my install? **URL:** \ **Category:** Day-to-Day Users\ **Created:** [April 20, 2010, 9:23pm UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828 "2010-04-20T21:23:20Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 20, 2010, 9:23pm UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/1 "2010-04-20T21:23:20Z")
**[thompsk](https://sourceforge.net/u/thompsk/)** wrote on [Tuesday, April 20, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#2f38): To whomever can help me.  My name is Ken.  I have been examining an EMR solution and I really like OpenEMR, especially v4.  I have downloaded and installed v3.2 on my system with no problems (at least none that the system is telling me).  I then go to the site.  [http://emr.georgedeweymedical.net//interface/login/login\_frame.php.](http://emr.georgedeweymedical.net//interface/login/login_frame.php.)  The username and pass is admin/pass so everyone can get it.  The problem is when you get in and you click Administration=\>Practice there is a BLANK SCREEN.  I have done everything I can think of to fix it.  I have reinstalled it about 3 times.  I have pinged other people asking if they have any clue.  I have read everything I can think of and nothing.  Zip, Nada. I am almost willing to install PatientOS and try that for my small hospital.  If anyone can go into the system and see for yourself that it is BLANK page on Practice screen and give me a hint of what to do I would REALLY APPRECIATE IT. Thanks Ken ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 20, 2010, 9:37pm UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/2 "2010-04-20T21:37:47Z")
**[drbowen](https://sourceforge.net/u/drbowen/)** wrote on [Tuesday, April 20, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#17bb): Dear Ken, A white screen generally means that the PHP is crashing before it can run the script.  On new installations, a lot of the time, there is not enough memory allowed per script in the php.ini file. You may have to turn on debugging to see if there is any output before the crash. What is your current operating system? and OS version? PHP version? MySQL version? Sam Bowen, MD [http://oemr.org](http://oemr.org) ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 20, 2010, 10:24pm UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/3 "2010-04-20T22:24:43Z")
**[tmccormi](https://sourceforge.net/u/tmccormi/)** wrote on [Tuesday, April 20, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#698a): Take a look at your apache or webserver logs, you may find a missing file, permission error or similar issue. -Tony > **[MI-Squared - Medical Information Integration - mi-squared](https://mi-squared.com/)** > > \[vc\_row padding\_top\_multiplier=”custom” padding\_bottom\_multiplier=”2x” rc\_heading\_color=”light” rc\_bg\_type=”image” rc\_bg\_image=”6313″ rc\_bg\_image\_type=”parallax” rc\_bg\_color\_overlay=”dark” rc\_bg\_opacity\_overlay=”60″ rc\_add\_shadow=”large-shadow”... ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 21, 2010, 1:01am UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/4 "2010-04-21T01:01:26Z")
**[visolveemr](https://sourceforge.net/u/visolveemr/)** wrote on [Wednesday, April 21, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#5e87): Hi Ken, Turn on the PHP error reporting in your php.ini will provide you some indication of the problem. error\_reporting = E\_ALL Check your apache/web server  error log for any warning/fatal  messages. Do share your PHP version and OS. Thanks ViCarePlus Team ([www.vicareplus.com](http://www.vicareplus.com)) ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 22, 2010, 12:21am UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/5 "2010-04-22T00:21:50Z")
**[thompsk](https://sourceforge.net/u/thompsk/)** wrote on [Thursday, April 22, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#1d01): Thanks all for your help.  I am working with my provider to ensure that this is fixed.    This is what I have from GigeNet. **Web server 1:** Dedicated - Intel Xeon Nehalem 5500 Series Special 209.212.146.33 Bandwidth - 10TB CPU Type:  1 x Xeon E5520 Ram:         3 x 2GB DDR3 HDD(s): 2 x 1TB SATAII OS:                 CentOS 5 x64 Control Panel:  Plesk **Database Server 1:** Service Description:  Dedicated - Intel Xeon Nehalem 5500 Series Special 209.212.146.35 Bandwidth - 6TB CPU Type:  1 x Xeon E5504 OS: CentOS 5 x64 Ram:         3 x 2GB DDR3 HDD(s): 2 x 1TB SATAII Control Panel:  Plesk MySQL I will tell you how it worked out once the System Engineers implement the fixes. Thanks Ken ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 22, 2010, 2:53am UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/6 "2010-04-22T02:53:45Z")
**[thompsk](https://sourceforge.net/u/thompsk/)** wrote on [Thursday, April 22, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#73e0): OK I have been working with my ISP and they updated the php.ini settings.  It seemed to work and the system is running faster.  However when I go to the Practice link under Administration I now see this error: Warning: require\_once() : Unable to access /var/www/vhosts/georgedeweymedical.net/subdomains/emr/httpdocs/library/plugins…/…/translation.inc.php in /var/www/vhosts/georgedeweymedical.net/subdomains/emr/httpdocs/library/plugins/function.xl.php  on line 26 I have done everything I can do. Every file and the entire folder structure have 777 permissions and I have looked at every line of code but I can’t figure out whats going on.  Any ideas? Ken ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [April 22, 2010, 4:34am UTC](https://community.open-emr.org/t/what-is-going-on-with-my-install/2828/7 "2010-04-22T04:34:57Z")
**[visolveemr](https://sourceforge.net/u/visolveemr/)** wrote on [Thursday, April 22, 2010](https://sourceforge.net/p/openemr/discussion/202504/thread/0d4fe3f1/#489f): Hi Ken, It looks like the path of ‘translation.inc.php’ file mentioned in 'library/plugins/function.xl.php’is wrong. Please perform the following changes in library/plugins/function.xl.php In line # 26, replace require\_once(dirname(\_\_FILE\_\_) . ‘…/…/translation.inc.php’); with require\_once(dirname(\_\_FILE\_\_) . ‘…/translation.inc.php’); Do let us know if this resolves your problem. Thanks ViCarePlus Team ([www.vicareplus.com](http://www.vicareplus.com))