Unable to re-open fee sheet after ERA batch payments

quynhntvu wrote on Tuesday, August 11, 2015:

I have uploaded a few Medicare ERAs and processed them through batch payments. Lately, I have noticed that I am unable to re-open the fee sheet to make corrections if certain line items get denied. When I go into Billing and select the claim by clicking the box on the right, the Re-Open box stays gray. I would like to make these corrections in order to resubmit the claim. I was able to reopen the fee sheets previously. This is only happening with the ERA batch posting. I do not have this problem with EOB payment posting. Has anyone else had this problem? Is there a fix? Thank you!