Unable to add users

heytu · March 13, 2018, 10:17pm

I am unable to add users. I get the error or “Incorrect password”

I am using the software via AWS through Firefox web browser.

brady.miller · March 14, 2018, 12:23am

When you add a user, the new user’s password is in the ‘Password:’ field
And then you need to enter your password in the ‘Your Password:’ field

-brady

heytu · March 14, 2018, 1:07am

thank you. I thought I had tried that but i think I had them reversed. It worked now. thanks!

brady.miller · March 14, 2018, 1:27am

No problem. You are definitely not the first to have this issue
(at some point, we’ll try to make that gui more clear)

dkellis · June 5, 2018, 4:18am

I am also unable to Add User, but I think the problem is different than entering the Password or Your Password. This is a new installation of OpenEMR Express on AWS. When I try to click Save, no action happens, and I get no error message. Are there certain required fields? I have tried to enter values in each field but get no response when clicking Save. The only action I can take is Cancel and no new user record gets saved.

brady.miller · June 5, 2018, 5:25am

Hi @dkellis ,

In OpenEMR->About, what is the OpenEMR version?

-brady

dkellis · June 5, 2018, 12:27pm

The version I am using is OpenEMR v5.0.1 (1)

stephenwaite · June 5, 2018, 1:20pm

Hi @dkellis, this might be a browser cache issue. Have you tried clearing it?

dkellis · June 5, 2018, 11:48pm

@stephenwaite, thanks for that suggestion. I was using IE and tried clearing browser cache to no avail. However, when I switched to Chrome I was able to successfully add a user account so the issue is in some way related to the (IE) browser.