# Unable to access practice settings **URL:** \ **Category:** Support\ **Created:** [January 31, 2021, 2:29am UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947 "2021-01-31T02:29:58Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [January 31, 2021, 2:29am UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/1 "2021-01-31T02:29:58Z")
**Situation** I am unable to access my practice settings. When I attempt to, I get the following error: Unable to load controller PracticeSettings , please check the first argument supplied in the URL and try again **OpenEMR Version** I’m using OpenEMR version: v5.0.2 (5). **Browser** : I’m using: Google Chrome (MacOS) is up to date Version 88.0.4324.96 (Official Build) (x86\_64) **Operating System** I’m using: AWS Ubuntu 16.04.7 LTS (GNU/Linux 4.15.0-1091-aws x86\_64). **Logs** ```auto [Sun Jan 31 02:23:43.191652 2021] [php7:warn] [pid 21815] [client xx.yy.zz.aaa:56354] PHP Warning: include_once(/var/www/localhost/htdocs/opener/controllers/C_PracticeSettings.class.php): failed to open stream: No such file or directory in /var/www/localhost/htdocs/openemr/library/classes/Controller.class.php on line 71, referer: https://xxxxxxxx.com/interface/main/tabs/main.php?token_main=cZxAZBRxMRRB3EM3u8ySOAGG2ZbQPMybn7G43kjA [Sun Jan 31 02:23:43.191717 2021] [php7:warn] [pid 21815] [client xx.yy.zz.aaa:56354] PHP Warning: include_once(): Failed opening ‘/var/www/localhost/htdocs/openemr/controllers/C_PracticeSettings.class.php’ for inclusion (include_path=‘/var/www/localhost/htdocs/openemr/vendor/pear/archive_tar:/var/www/localhost/htdocs/openemr/vendor/pear/console_getopt:/var/www/localhost/htdocs/openemr/vendor/pear/pear-core-minimal/src:/var/www/localhost/htdocs/openemr/vendor/pear/pear_exception:.:/usr/share/php7’) in /var/www/localhost/htdocs/openemr/library/classes/Controller.class.php on line 71, referer: https://xxxxxxxxx.com/interface/main/tabs/main.php?token_main=cZxAZBRxMRRB3EM3u8ySOAGG2ZbQPMybn7G43kjA ``` ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 7, 2021, 6:13pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/2 "2021-02-07T18:13:20Z")
This is a bump to bump this thread. I’m still hoping to get some help with identifying the issue and correcting it. Any ideas? ---
**Author:** ![stephenwaite](https://community.open-emr.org/user_avatar/community.open-emr.org/stephenwaite/32/15754_2.png) [@stephenwaite](https://community.open-emr.org/u/stephenwaite)\ **Post date:** [February 7, 2021, 6:37pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/3 "2021-02-07T18:37:54Z")
looks like there’s a typo in the script that tried to include ```auto [Sun Jan 31 02:23:43.191652 2021] [php7:warn] [pid 21815] [client xx.yy.zz.aaa:56354] PHP Warning: include_once(/var/www/localhost/htdocs/opener/controllers/C_PracticeSettings.class.php) ``` see how openemr is spelled opener? it’s prob in ```auto interface/main/tabs/menu/menus/standard.json ``` ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 7, 2021, 7:11pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/4 "2021-02-07T19:11:59Z")
I think this is at least one of the relevant sections of ```auto interface/main/tabs/menu/menus/standard.json ``` and it looks benign: ```auto { "label": "Practice", "menu_id": "adm0", "target": "adm", "url": "/controller.php?practice_settings&pharmacy&action=list", "children": [], "requirement": 0, "acl_req": [ "admin", "practice" ] }, ``` But somehow the path is not being assembled correctly for some reason. I wonder why. ---
**Author:** ![stephenwaite](https://community.open-emr.org/user_avatar/community.open-emr.org/stephenwaite/32/15754_2.png) [@stephenwaite](https://community.open-emr.org/u/stephenwaite)\ **Post date:** [February 7, 2021, 7:19pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/5 "2021-02-07T19:19:46Z")
this seems vaguely familiar, did you have a similar issue a year or two ago? ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 7, 2021, 7:26pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/6 "2021-02-07T19:26:09Z")
There was a somewhat similar issue that involved reports [Unable to run reports: Not Found: The requested URL /report/patient\_report.php was not found on this server](https://community.open-emr.org/t/unable-to-run-reports-not-found-the-requested-url-report-patient-report-php-was-not-found-on-this-server/13815/11) … I will take a look at the user settings (patient menu role, etc.) and see if this where the problem is. ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 7, 2021, 7:36pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/7 "2021-02-07T19:36:11Z")
It doesn’t look like there is anything non-standard in my menu settings under my user. (See image) ![IMG_2673](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/3/32f95114c485bbce765f356120d7b7d78b1fe8e4.jpeg) ---
**Author:** ![stephenwaite](https://community.open-emr.org/user_avatar/community.open-emr.org/stephenwaite/32/15754_2.png) [@stephenwaite](https://community.open-emr.org/u/stephenwaite)\ **Post date:** [February 7, 2021, 7:45pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/8 "2021-02-07T19:45:11Z")
checkout that custom.json script as before ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 8, 2021, 3:35am UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/9 "2021-02-08T03:35:09Z")
```auto /var/www/localhost/htdocs/openemr # find ./ -name custom.json /var/www/localhost/htdocs/openemr # ``` I’m unable to find a custom.json file. –RBL ---
**Author:** ![stephenwaite](https://community.open-emr.org/user_avatar/community.open-emr.org/stephenwaite/32/15754_2.png) [@stephenwaite](https://community.open-emr.org/u/stephenwaite)\ **Post date:** [February 8, 2021, 1:07pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/10 "2021-02-08T13:07:47Z")
> [@Ralf\_Lukner](#): > > find ./ -name custom.json `find . -name Custom.json` ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 9, 2021, 3:32am UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/11 "2021-02-09T03:32:13Z")
> [@stephenwaite](#): > > find . -name Custom.json Perfect. Found two files: ```auto ./sites/default/documents/custom_menus/Custom.json ./sites/default/documents/custom_menus/patient_menus/Custom.json ``` The first file has the usual benign appearing JSON elements (without the initial part of the path): ```auto { "label": "Practice", "menu_id": "adm0", "target": "adm", "url": "/controller.php?practice_settings&pharmacy&action=list", "children": [], "requirement": 0, "acl_req": [ "admin", "practice" ] }, ``` The second file does not contain “Practice”. I wish I knew how the complete path was assembled so that I could understand why the overall path is not correct. ---
**Author:** ![sjpadgett](https://community.open-emr.org/user_avatar/community.open-emr.org/sjpadgett/32/21623_2.png) [@sjpadgett](https://community.open-emr.org/u/sjpadgett)\ **Post date:** [February 9, 2021, 4:11am UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/12 "2021-02-09T04:11:01Z")
Hi Ralf, I’ll take a quick look to at least see where the url gets mangled. The smarty controller errors can be a little difficult to track. > [@Ralf\_Lukner](#): > > I wish I knew how the complete path was assembled so that I could understand why the overall path is not correct. Come from web\_root which is your root openemr directory however, it appears you have a path set somewhere that is including the the root directory ie `opener/controller.php?practice_settings&.....` The first error causes the second so ignore second. If you have ability to search soure code with your IDE then do a code search for say, ‘opener/’ or similar… ---
**Author:** ![Ralf\_Lukner](https://community.open-emr.org/user_avatar/community.open-emr.org/ralf_lukner/32/11962_2.png) [@Ralf\_Lukner](https://community.open-emr.org/u/Ralf_Lukner)\ **Post date:** [February 11, 2021, 12:30pm UTC](https://community.open-emr.org/t/unable-to-access-practice-settings/15947/13 "2021-02-11T12:30:32Z")
Here is the code that generates the error message. ```auto function act($qarray) { if (isset($_GET['process'])) { unset($_GET['process']); unset($qarray['process']); $_POST['process'] = "true"; } $args = array_reverse(array_keys($qarray)); $c_name = preg_replace("/[^A-Za-z0-9_]/", "", array_pop($args)); $parts = explode("_", $c_name); $name = ""; foreach ($parts as $p) { $name .= ucfirst($p); } $c_name = $name; $c_action = preg_replace("/[^A-Za-z0-9_]/", "", array_pop($args)); $args = array_reverse($args); if (!call_user_func(array("Controller","i_once"), $GLOBALS['fileroot'] ."/controllers/C_" . $c_name . ".class.php")) { echo "Unable to load controller $name\n, please check the first argument supplied in the URL and try again"; exit; } $obj_name = "C_" . $c_name; $c_obj = new $obj_name(); if (empty($c_action)) { $c_action = "default"; } $c_obj->_current_action = $c_action; $args_array = array(); - Controller.class.php [Readonly] 96/176 54% ```