This Site Cannot Be Reached error when I got to our OpenEMR site


(Babatope Atitebi) #1

Problem
We can no longer access our OpenEMR hosted in the Google Cloud after doing a reset of the VM instance to resolve some problems. I normally just stop the server and restart, I chose to do a reset this time. No it no longer works. We have spent months setting up various modules and all our patients on the system and will be so terrible to start again. Pls help quickly.

OpenEMR Version
I’m using OpenEMR version (5.0.1-6)

Browser:
I’m using: Google Chrome

Operating System
I’m using: Ubuntu (16.04 LTS)

Logs
Did you check the logs? Was there anything pertinent in them? Paste them here (surround with three backticks (```) for readability
Jan 7 04:19:49 openemr-launchpad-4-vm google-accounts: ERROR Exception calling the response handler. [Errno 2] No usable temporary directory found in [’/tmp’, ‘/var/tmp’, ‘/usr/tmp’, ‘/’].#012Traceback (most recent call last):#012 File “/usr/lib/python3/dist-packages/google_compute_engine/metadata_watcher.py”, line 196, in WatchMetadata#012 handler(response)#012 File “/usr/lib/python3/dist-packages/google_compute_engine/accounts/accounts_daemon.py”, line 263, in HandleAccounts#012 self.utils.SetConfiguredUsers(desired_users.keys())#012 File “/usr/lib/python3/dist-packages/google_compute_engine/accounts/accounts_utils.py”, line 284, in SetConfiguredUsers#012 mode=‘w’, prefix=prefix, delete=True) as updated_users:#012 File “/usr/lib/python3.5/tempfile.py”, line 679, in NamedTemporaryFile#012 prefix, suffix, dir, output_type = _sanitize_params(prefix, suffix, dir)#012 File “/usr/lib/python3.5/tempfile.py”, line 269, in _sanitize_params#012 dir = gettempdir()#012 File “/usr/lib/python3.5/tempfile.py”, line 435, in gettempdir#012 tempdir = _get_default_tempdir()#012 File “/usr/lib/python3.5/tempfile.py”, line 370, in _get_default_tempdir#012 dirlist)#012FileNotFoundError: [Errno 2] No usable temporary directory found in [’/tmp’, ‘/var/tmp’, ‘/usr/tmp’, ‘/’]
Jan 7 04:25:13 openemr-launchpad-4-vm google-accounts: message repeated 4 times: [ ERROR Exception calling the response handler. [Errno 2] No usable temporary directory found in [’/tmp’, ‘/var/tmp’, ‘/usr/tmp’, ‘/’].#012Traceback (most recent call last):#012 File “/usr/lib/python3/dist-packages/google_compute_engine/metadata_watcher.py”, line 196, in WatchMetadata#012 handler(response)#012 File “/usr/lib/python3/dist-packages/google_compute_engine/accounts/accounts_daemon.py”, line 263, in HandleAccounts#012 self.utils.SetConfiguredUsers(desired_users.keys())#012 File “/usr/lib/python3/dist-packages/google_compute_engine/accounts/accounts_utils.py”, line 284, in SetConfiguredUsers#012 mode=‘w’, prefix=prefix, delete=True) as updated_users:#012 File “/usr/lib/python3.5/tempfile.py”, line 679, in NamedTemporaryFile#012 prefix, suffix, dir, output_type = _s]