medfetch wrote on Saturday, January 07, 2017:
Anything is possible. As a call center, would you be focused soley on openEMR implimentations? If so are they on the same server? Do they share the same database? Lot’s of questions…
The incoming DID would be linked to the correct openEMR database. The incoming callerid, if present (and not forged) would be passed to a variant of the The Patient Finder form to open the correct chart.
That being said, our call center/answering service links our DIDs in their call center software. Like all call center software, our “page” is displayed with instructions on how to answer the call, and how to link to our secure installation of openEMR. They have their own login username and password to our openEMR, which has restricted access (based on openEMR ACLs) and a unique, very limited, role-based menu (Answering Service). They login manually. Given the limited tasks they are charged with, there is minimal training required to learn openEMR. They perform the usual answering service functions in addition to being able to add new patients and book/change appointments.
What I think you are essentially asking for is a secure way to login and automatically pull up a patient record in one step, with one link. There are plenty of security risks here that will need to be addressed for each client’s type of install. It is not a part of the base openEMR codebase.