Hello to all,
There are patient’s who have a secondary insurance that is not handled well by the clearing house. For example; patient’s that have Medicare as primary and Bankers Life as secondary are rejected by Availity. However, if the secondary (Bankers) is deleted then Medicare itself will crossover to Bankers and everything goes well. What is the best method of handling this situation, without deleting the secondary insurance? We have tried the following without success; Deactivate the insurance, Default X12 Partner left Blank and not inputting a CMS ID.