Process 835 file

gutiersa wrote on Tuesday, September 13, 2011:

I no longer see the report after processing the ERA Files.

billing-EOBs-or upload ERA file-browse-search-Process ERA File

I get a blank screen, it only has headers

ty for any help. I can also be pointed to the files involved:

kevmccor wrote on Wednesday, September 14, 2011:

If you have upgraded and not done so, it may be necessary to flush the mysql privileges table.
  shell> mysql -u username -h host -u username -p
  mysql> FLUSH PRIVILEGES;

See http://dev.mysql.com/doc/refman/5.1/en/adding-users.html

Also, the GACL module in OpenEMR may need to be looked at since you may not have its security set up properly.  I don’t have any specific points on the GACL and it may be a trial and error process.

Since OpenEMR is database driven, I have learned to suspect database configuration errors in the case of blank screens

Good luck.

kevmccor wrote on Wednesday, September 14, 2011:

Also, I noted you had other comments regarding your /sites/default/edi and /sites/default/era directories.  These are used in the Payments | Process ERA file scripts because the era file and the .html summary are written to the /sites/default/era directory.  That may also be contributing to your issue.

gutiersa wrote on Wednesday, September 14, 2011:

hi

thanks for response.
yes in fact era file is written but and the .html summary is not being written to era folder

I have also noticed that in the past the era file was written with the following format:

xxxxxxxx_xxxxxxxxx_xxxxxx.era

with the first set of xx being the date.

now I get:

xxxxxxxx_xxxxxx_.era

I think this is why the html file is not generated

thanks again

sandra

gutiersa wrote on Monday, September 19, 2011:

Broken link

We receive era files from our clearing house. we upload them via billing->EOB->browse(for file)->search->“Process ERA File” click. leads to a blank screen.

FINALLY, the link 'Process ERA Files" in era_payment.php is broken

I have replaced my old billing folder from 3.2 version for the new one version 4. That temporarily solved the program at least in my testing set up. But I lose a lot of new features. I would love pointers on how to fix this link.

ty sandra

gutiersa wrote on Monday, September 19, 2011:

BTW, I had to temporarily move the era folder from sites-default back to their original location.

bradymiller wrote on Monday, September 19, 2011:

Hi,
I think this bug tracker item is a good place to keep up to date on this bug; my billing knowledge is limited, but it appears from reading the tracker item that there may be a new ERA posting interface:
http://sourceforge.net/tracker/?func=detail&aid=3392207&group_id=60081&atid=493001
-brady

gutiersa wrote on Monday, September 19, 2011:

Do I need to do anything about putting in the bug tracker list?
In the mean time i will continue to try and debug it on eclipse. my problem is the time factor
sandra

gutiersa wrote on Tuesday, September 20, 2011:

kk done